Community Specialist II – Technical, Knowledge

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop technical content such as how-tos, tutorials, knowledge-base articles, and blog posts related to new FME features.

• Assist with community automations and workflows utilizing FME Flow, Gainsight, Slack, and various community platform tools.

• Analyze community health using Gainsight/CRM data and provide reports on trends.

• Review and improve content created by others.

• Moderate technical discussions and identify content that requires corrections.

• Engage in FME events and programs, including Breakfast of Champions, Special Interest Group meetups, and community webinars.

• Design and support innovative technical engagement initiatives such as contests, challenges, community activities, and hands-on experiences.

• Assist in testing training content and provide technical Q&A support.

• Contribute to technical special projects as needed.

• Utilize AI tools for content development, research, and community workflows while ensuring accuracy, quality, and appropriateness of outputs.

• Build strong relationships with FME users and customers.

• Collaborate with Product, Customer Success, and Marketing teams to enhance the community's voice.

⛳️ Requirements

• Minimum of 3 years of experience in technical content creation, community management, customer engagement, or online communications.

• Comfortable with learning and writing about technical products.

• Excellent communication and editing skills.

• Proven ability to coordinate and support events and programs.

• Creative thinker with a strong interest in developing new ways to engage users and expand the community.

• Curiosity about community backend systems and a willingness to develop skills in supporting and managing community automations.

• Detail-oriented with a keen eye for content or discussions that require moderation.

• Experience in cross-functional collaboration with internal teams.

• Passion for assisting others and fostering a positive user experience.

• Comfortable experimenting with AI tools while maintaining accuracy and sound judgment.

• Familiarity with community platforms, CRM tools, or Gainsight (or equivalent) is a plus.

• Experience in building or supporting automations/workflows is advantageous.

• Knowledge of FME or data integration/ETL tools is beneficial.

• Basic scripting skills for automation tasks are a bonus.

• Interest in learning about data integration and FME technology.

• Familiarity with JavaScript, HTML, CSS, JSON, and APIs is an added advantage.

• Must be legally authorized to work in Canada.

🏝️ Benefits

• Paid time off for volunteering in Safe-organized opportunities.

• Annual budget allocated for learning and development.

• Training programs funded by Safe.

• Flexible working hours to accommodate personal schedules.

• Remote-friendly work options.

• 3 weeks of vacation per year.

• Additional 6 paid days off per year during seasonal periods.

• Comprehensive health benefits starting from day 1.

• Dental benefits available from day 1.

• Health or lifestyle spending benefits effective from day 1.

• Counseling benefits commencing from day 1.

• Parental Leave Top-Up Program provided.

• Bi-annual profit-sharing opportunities.

• RRSP/TFSA matching program available.

• Complimentary parking facilities.

• Secure bike storage options.