Incentive Compensation Systems Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Map existing workflows related to the administration, calculation, approvals, and payouts of incentive compensation plans.

• Identify and prioritize process steps that are manual, repetitive, or prone to errors.

• Design and develop automated workflows, integrations, and tools for data extraction, reconciliations, approval routing, and exception handling.

• Own and configure instances of Xactly ICM, including Incent and Connect.

• Set up calculation rules, plan logic, and workflows within the Xactly system.

• Identify and implement AI tools and LLM-driven agents for tasks such as exception detection, data reconciliation, plan document review, and addressing common compensation inquiries.

• Collaborate with teams in Incentive Compensation, Finance & Strategy, People Ops, Revenue Operations, and IT/Data on system integration initiatives.

• Establish documentation, standard operating procedures, and controls to systematize processes.

• Develop a repeatable cadence for continuous improvement aimed at phasing out manual tasks.

• Convert incentive compensation process requirements into system specifications and translate system limitations into actionable recommendations.

• Respond to urgent ad-hoc requests during payout cycles while also focusing on long-term solutions.

• Report to the Senior Manager of Incentive Compensation.

⛳️ Requirements

• A minimum of 5 years of experience in incentive compensation, sales operations, revenue operations, or a related role focused on systems or process improvement.

• Experience in a dynamic technology or SaaS environment is highly desirable.

• Proven history of improving manual, flawed, or inefficient processes by developing effective solutions.

• Proficient in SQL with the ability to query and reconcile data across various systems.

• Practical experience in building automated workflows using scripting, workflow/RPA platforms, or ICM systems like Xactly, CaptivateIQ, Varicent, or SPIFF platforms.

• Ability to implement lightweight tools or integrations when standard solutions do not meet requirements.

• Familiarity with CRM systems such as Salesforce, HRIS, data warehouses like BigQuery, and compensation management platforms such as Xactly.

• Excellent communication skills with an ability to convert operational needs into system requirements and process modifications.

• Understanding of quotas, accelerators, SPIFFs, and payout schedules.

• Experience in a rapidly growing SaaS, cloud, or open-source organization is preferred.

• Successful track record in globally distributed, remote-first companies across multiple time zones is a plus.

• Familiarity with Model Context Protocol (MCP) server ingestion or AI capabilities/agents for automating incentive compensation is an added advantage.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• 100% remote work with a global remote culture.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of annual leave each year.

• 3 leave days specifically designated for Grafana Shutdown Days.

• Open communication and regular updates company-wide.

• Autonomy along with support to produce excellent work and experiment with new ideas.

• Empowered teams that operate on high trust.

• Approachable and transparent leadership team.