Inbound Sales Specialist – Pacific Time Hours

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate and assist prospective Trupanion clients through incoming warm leads, phone communications, and email correspondence.

• Establish trust and rapport with pet owners utilizing a consultative method to comprehend their needs and suggest appropriate coverage options.

• Inform potential clients about the advantages and value of Trupanion coverage.

• Employ call management, active listening, and objection-handling strategies throughout the sales journey.

• Address customer concerns and sensitive discussions with empathy and professionalism.

• Support customers throughout the enrollment procedure.

• Handle high volumes of incoming calls while ensuring an excellent customer experience, efficiency, productivity, and meeting sales targets.

• Adjust to changing responsibilities, processes, and workflows.

• Navigate various systems and tools effectively.

• Prioritize time management and maintain attention to detail and productivity in a fast-paced contact center environment.

• Record customer interactions and keep accurate CRM documentation.

• Independently resolve common technical issues and adapt to new tools or system updates.

⛳️ Requirements

• Minimum of 2 years of successful sales experience in a high-volume direct-to-consumer sales or inbound call center setting.

• At least 1 year of experience in a customer service position.

• Proven history of achieving or surpassing individual sales objectives, productivity goals, and performance metrics.

• Capability to quickly establish rapport, overcome objections, and guide customers through a consultative sales approach.

• Excellent written and verbal communication skills.

• Experience managing high volumes of inbound customer interactions.

• Demonstrated ownership, adaptability, and resilience in a metrics-oriented, fast-paced atmosphere.

• Proficient in navigating multiple digital platforms and documenting interactions within CRM systems.

• Ability to identify customer requirements and suggest customized solutions.

• Strong time management and productivity skills in a remote work context.

• Robust technical troubleshooting abilities.

• Experience working remotely in a private environment with dependable hard-wired internet and a distraction-free home office setup.

• Must be able to secure and maintain active Property and Casualty (P&C) licensing in all 50 states and relevant jurisdictions, including assigned Canadian Provinces.

• Weekend availability is necessary.

• Must be comfortable with Pacific Time schedules, including evenings and weekends.

• Reliable internet connection via a hard-wired Ethernet setup is required; Wi-Fi, satellite, and mobile hotspots are not acceptable.

• Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

• Property and Casualty (P&C) licensing is advantageous.

🏝️ Benefits

• Uncapped monthly bonuses based on individual performance.

• Restricted Stock Units awarded to all new team members, vesting over four years.

• $1500 sign-on bonus for candidates who are already licensed.

• Coursework and compensated study time during the first three weeks of P&C training for candidates who are not licensed.

• Comprehensive medical, dental, and vision benefits at no cost to the employee.

• Four weeks of paid vacation.

• Nine paid float holidays.

• Five-week sabbatical after five years of employment.

• An open, casual, pet-friendly, and enjoyable office atmosphere.

• Complimentary medical health insurance for your pet (1 dog or cat).

• Paid time off to volunteer at nonprofit organizations.

• Free on-site gym facilities.

• Complimentary dog walking services for office pets during business hours.

• Free parking available.

• Paid ORCA cards.