Inbound Sales Specialist – Pacific Time Hours

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Provide education and assistance to potential Trupanion customers through inbound warm leads, phone calls, and email communications.

• Establish trust and rapport with pet owners by employing a consultative approach to identify their needs and suggest suitable coverage options.

• Inform prospective customers about the advantages and benefits of Trupanion coverage.

• Utilize call management, active listening, and objection-handling strategies throughout the sales process.

• Address customer concerns and navigate sensitive discussions with empathy, authenticity, professionalism, and solution-focused communication.

• Assist customers in the enrollment process, ensuring a smooth customer experience.

• Handle high volumes of inbound calls while balancing customer satisfaction, efficiency, productivity, and personal sales objectives.

• Exhibit ownership, accountability, and flexibility as responsibilities, processes, and workflows change.

• Operate various systems and tools to provide an efficient customer experience.

• Effectively manage priorities and time while maintaining attention to detail and productivity.

• Record customer interactions and keep detailed logs in the CRM system.

• Independently troubleshoot common technical issues and adapt to new tools or software updates.

• Participate in training sessions from Monday to Friday, 8:00 AM–5:00 PM Pacific Time; training duration varies based on P&C licensing status.

⛳️ Requirements

• A minimum of 2 years of successful sales experience in a high-volume B2C sales or inbound call center setting.

• A demonstrated history of meeting or surpassing individual sales targets, productivity expectations, and performance metrics in a fast-paced environment.

• Proven ability to quickly establish genuine rapport, overcome objections, and confidently guide customers through the sales process with a consultative and solution-focused approach.

• Excellent written and verbal communication skills.

• Experience managing high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and proficient call control.

• A strong sense of ownership, adaptability, and resilience in a metrics-driven and dynamic environment.

• Proficient in navigating multiple digital platforms simultaneously and accurately documenting customer interactions and policy details in CRM systems.

• Strong ability to identify customer needs, recommend customized solutions, and build trust through empathetic, customer-oriented communication.

• Self-driven with effective time management skills and the ability to maintain focus and productivity in a remote work setting.

• Strong technical troubleshooting capabilities and comfort with using technology independently in a remote environment.

• Experience working remotely in a private space with a reliable hard-wired internet connection and a distraction-free home-office setup.

• Must possess or be able to acquire and maintain an active P&C license in your state of residence.

• Must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces, as necessary for the role.

• Applicants must be authorized to work for any employer in the U.S.

• Candidates from Alabama, Florida, Georgia, Illinois, Nevada, and New York must already hold an active P&C license.

• Applications from residents of California, New Jersey, Oregon, and Massachusetts are currently not accepted.

• A reliable, stable hard-wired Ethernet internet connection is required; Wi-Fi, satellite, and mobile hotspots are not permitted.

• Willingness and ability to work five 8-hour shifts per week, from Friday through Tuesday, 11:30 AM–8:00 PM Pacific Time, including nights, weekends, and federal holidays as needed.

• Mandatory attendance, active participation, and camera use during training sessions.

🏝️ Benefits

• Uncapped monthly bonuses based on individual performance.

• Restricted Stock Units awarded to all new team members; new hire grants vest over four years.

• A $1,500 sign-on bonus for candidates who currently hold an active P&C license.

• Licensing coursework and paid study time during the first three weeks of P&C training for candidates who are not currently licensed.

• Comprehensive medical, dental, and vision benefits at no cost to the employee.

• Four weeks of paid time off.

• Nine paid float holidays.

• A five-week sabbatical after five years of employment.

• An open, casual, pet-friendly, and enjoyable office atmosphere.

• Complimentary medical health insurance for your pet (one dog or cat).

• Paid time off for volunteering at nonprofit organizations.

• Free on-site gym facilities.

• Complimentary dog walking services for office pets during business hours.

• Free parking available.

• Paid ORCA cards.