Inbound Sales Specialist

This is a fully remote position, open to applicants in Alabama, +10 more states.

📋 Description

• Educate and assist potential Trupanion clients through incoming warm leads, phone conversations, and email communications.

• Establish trust and rapport with pet owners using a consultative approach to assess their needs and suggest coverage options.

• Articulate the value and advantages of Trupanion pet medical insurance.

• Utilize call control, active listening, and objection-handling strategies throughout the sales process.

• Handle customer concerns and sensitive discussions with empathy, authenticity, professionalism, and solution-focused communication.

• Support customers through the enrollment process and ensure a smooth customer experience.

• Manage high volumes of incoming calls while maintaining customer satisfaction, efficiency, productivity, and sales targets.

• Adapt to changing responsibilities, processes, and workflows with ownership and flexibility.

• Navigate various systems and tools to deliver an efficient customer experience.

• Prioritize time management and maintain attention to detail and productivity in a high-volume contact center environment.

• Record customer interactions and keep comprehensive CRM records.

• Independently troubleshoot common technical issues and adapt to new tools and system updates.

• Work five 8-hour shifts weekly, from Friday to Tuesday, 11:30 AM–8:00 PM Pacific Time, with Wednesdays and Thursdays off.

• Participate in weekday training from 8:00 AM–5:00 PM Pacific Time; attendance with camera on and active engagement is required.

⛳️ Requirements

• Minimum of 2 years of successful sales experience in a high-volume B2C sales or inbound call center setting.

• Proven ability to meet or surpass individual sales targets, productivity goals, and performance metrics in a dynamic environment.

• Skill in quickly building genuine rapport, overcoming objections, and effectively guiding customers through the sales process using a consultative and solution-oriented methodology.

• Excellent written and verbal communication abilities.

• Experience managing high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control.

• Demonstrated ownership, adaptability, and resilience in a metrics-driven and fast-paced environment.

• Familiarity with navigating multiple digital platforms simultaneously and accurately documenting customer interactions and policy details within CRM systems.

• Capability to identify customer needs, recommend customized solutions, and foster trust through empathetic, customer-centric communication.

• Self-driven with robust time management skills and the ability to sustain productivity and concentration in a remote work environment.

• Proficient technical troubleshooting skills and comfort using technology autonomously in a remote setting.

• Experience working remotely in a private environment with reliable hard-wired internet and a distraction-free home office setup.

• Must possess or be able to secure and maintain an active P&C license in the state of residence.

• Willingness and ability to obtain and maintain additional licenses in other U.S. states and relevant Canadian provinces as needed.

• Must have a reliable and stable hard-wired Ethernet internet connection; wireless, satellite, and mobile hotspots are not acceptable.

• Must be authorized to work for any employer in the U.S.; Trupanion cannot sponsor or take over sponsorship of an employment visa.

🏝️ Benefits

• Uncapped monthly bonuses based on individual performance.

• Restricted Stock Units awarded to all new team members, vesting over a period of 4 years.

• $1,500 sign-on bonus for candidates with an active P&C license.

• P&C licensing coursework and compensated study time during the initial three weeks of P&C training for candidates who are not currently licensed.

• Comprehensive medical, dental, and vision benefits at no cost to the employee.

• Four weeks of paid time off.

• Nine paid float holidays.

• Five-week sabbatical after five years of employment.

• An open, casual, pet-friendly, and enjoyable office atmosphere.

• Complimentary medical health insurance for one dog or cat.

• Paid time off to volunteer with nonprofit organizations.

• Access to a free on-site gym.

• Free dog walking services for office pets during business hours.

• Free parking facilities.

• Paid ORCA cards.