Inbound Sales Development Representative, US IT Services

This is a fully remote position, open to applicants in Mexico, +2 more countries.

📋 Description

• Respond promptly to all incoming leads within one business hour via email and phone.

• Manage leads originating from the web, phone, chat, trade shows, networking events, and referrals.

• Conduct 30-minute introductory calls to ascertain business needs, challenges, project scope, budget, timeline, and key decision-makers.

• Employ a consultative selling approach and establish rapport with potential clients.

• Assess leads against ISHIR’s criteria and direct early-stage leads into nurture streams.

• Review and reconnect with existing web leads in HubSpot.

• Arrange discovery meetings between qualified prospects and the Pre-Sales team or Sales Manager.

• Prepare deal summaries and distribute them to relevant internal stakeholders.

• Organize internal sync-up meetings prior to and following client interactions.

• Manage confirmations, reminders, and rescheduling processes.

• Oversee the entire sales process from initiation to deal closure.

• Serve as the primary contact for prospects regarding scheduling, follow-ups, document requests, and general communication.

• Keep prospects engaged and informed throughout the transition process.

• Document every interaction in HubSpot and maintain precise lead records, stages, and next steps.

• Lead daily Sales and Pre-Sales sync-up meetings.

• Provide weekly reports on lead volume, response times, qualification results, meetings booked and conducted, and trends in lead quality.

• Utilize approved AI tools for company research, call preparation, email drafting, and meeting notes, ensuring output accuracy.

⛳️ Requirements

• A minimum of 5 years of experience in an inbound sales, SDR, BDR, or inside sales position.

• Proven experience working directly with US-based prospects or clients.

• Familiarity with US business communication standards.

• Experience in the IT services sector, encompassing custom software development, staff augmentation, software consulting, or digital transformation.

• Exceptional spoken and written English skills.

• Confidence in leading discovery calls with business owners, executives, and technical stakeholders.

• Practical experience with CRM systems; HubSpot is strongly preferred.

• Availability to work during US Central Time business hours.

• Familiarity with AI, data, or cloud services is a plus.

• Experience using AI-assisted sales tools is advantageous.

• Background in a company where leadership finalized deals after qualification by the SDR is beneficial.

• Knowledge of software development or programming is a plus.

🏝️ Benefits

• Incentives.

• Direct access to ISHIR’s CEO and senior leadership for every qualified opportunity.

• Engage in warm conversations rather than cold calls.

• Gain insights into how companies are integrating AI by working for an AI-native solutions firm.

• Recognized as a 7-time Great Place to Work® certified organization.

• Achieve an employee satisfaction score of 9.4.

• Enjoy an average team member tenure of 9.6 years.