Inbound Sales Development Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to all incoming leads within one business hour via email and phone.

• Manage leads generated from various sources including the web, phone, chat, trade shows, events, networking, and referrals.

• Conduct 30-minute introductory calls to assess business requirements, challenges, project scope, budget, timeline, and decision-makers.

• Engage in consultative selling and establish rapport with potential clients.

• Evaluate leads against ISHIR’s criteria and direct early-stage leads into nurturing processes.

• Review and re-engage existing web leads within HubSpot.

• Arrange discovery meetings between qualified prospects and the Pre-Sales team or Sales Manager.

• Prepare deal summaries and distribute them to internal stakeholders.

• Organize internal sync-up meetings before and after client discussions.

• Confirm, remind, and promptly reschedule meetings as necessary.

• Manage the sales process from initiation to deal closure.

• Act as the primary contact for prospects regarding scheduling, follow-ups, document requests, and general inquiries.

• Keep prospects engaged and informed throughout the handoff process.

• Log every interaction in HubSpot and maintain precise lead records, stages, and next steps.

• Lead daily Sales and Pre-Sales sync-up meetings.

• Provide weekly reports on lead volume, response times, qualification outcomes, meetings booked and held, and lead quality trends.

• Utilize approved AI tools for company research, call preparation, email drafting, and meeting notes, ensuring the accuracy of outputs.

⛳️ Requirements

• 5+ years of experience in an inbound sales, SDR, BDR, or inside sales position.

• Direct experience working with US-based prospects or clients, with an understanding of US business communication standards.

• Experience in the IT services domain, including custom software development, staff augmentation, software consulting, or digital transformation.

• Exceptional spoken and written English communication skills.

• Confidence in leading discovery calls with business owners, executives, and technical stakeholders.

• Practical experience with CRM systems; HubSpot is highly preferred.

• Availability to work during US Central Time business hours.

• Familiarity with AI, data, or cloud services is a plus.

• Experience with AI-assisted sales tools is a plus.

• Experience in a company where leadership closed deals after the SDR qualified them is a plus.

• Knowledge of software development or programming is a plus.

🏝️ Benefits

• Incentives.

• Direct access to the CEO and senior leadership for every qualified opportunity.

• Engage in warm inbound conversations rather than cold calls.

• Gain exposure to AI-native solutions and AI adoption.

• Collaborate with technology partners such as Google Cloud, Microsoft Azure, Claude, and Snowflake.

• Work for a company that has been recognized as a Great Place to Work® certified organization seven times.

• Enjoy an employee satisfaction score of 9.4.

• Benefit from an average team member tenure of 9.6 years.