Inbound Sales Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in booking cruises from the comfort of their homes.

• Manage incoming sales inquiries from potential clients.

• Assess client needs and offer travel suggestions.

• Conduct follow-up outbound calls, address objections, and finalize sales.

• Provide tailored recommendations based on individual preferences and interests.

• Foster long-term relationships to enhance customer loyalty.

• Clarify cruise itineraries, onboard facilities, and pricing information.

• Keep precise records of customer interactions and follow up with prospects.

• Operate in a completely virtual setting.

• Uphold high ethical standards in all interactions.

• Stay receptive to coaching, feedback, and maintain a strong drive to succeed.

⛳️ Requirements

• Prior experience as a telephone salesperson or in a similar sales position.

• Over 5 years of experience as an Account Executive or in a related sales role.

• Proven track record of achieving and surpassing monetary sales KPIs.

• Strong background in making sales calls effectively.

• Excellent communication, negotiation, and interpersonal skills.

• Capability to establish and nurture relationships with high-end clientele.

• Willingness to work evenings, weekends, and holidays.

• Self-discipline to adhere to a structured work environment and schedule.

• Previous sales experience with an ability to close sales on the initial call.

• Proficiency in basic computer applications and tools, including MS Word, Teams, and Outlook.

• Capability to create a distraction-free workspace at home.

• Availability of space for a desktop computer with 2–3 monitors.

• Reliable power source and dedicated high-speed internet with minimum upload and download speeds of 25 Mbps.

• Ethernet connection is mandatory; wireless connections, Wi-Fi extenders, repeaters, MiFi devices, and hotspots are not allowed.

• Must be authorized to work in the United States without the need for visa sponsorship.

🏝️ Benefits

• Average earning potential of $90,000 annually (combination of hourly base and commission).

• Historical average annual commission of $53,000.

• Eligibility for an annual discretionary bonus.

• 401(k) plan with company matching contributions.

• Employee Share Purchase Plan (ESPP).

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance at a significantly subsidized rate; some plans are fully covered by Viking.

• Paid training (hourly compensation plus guaranteed commission).

• 15 paid vacation days annually.

• Sick leave accrual in accordance with state regulations.

• 6 paid holidays each year.

• Opportunity to experience a complimentary and/or discounted cruise.

• Highly subsidized gym membership.

• Discounts on theaters, theme parks, movie tickets, and travel through IATA membership.

• Fully remote work setup.

• Support for creating a distraction-free home workspace.

• Viking is recognized as a certified Great Place to Work company.