Inbound Sales Agent

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Manage inbound and outbound calls while providing travelers with information about GCC's international travel packages.

• Uphold an exceptional standard of customer service and sales during each interaction.

• Strive for a high conversion rate, aiming for over 70% of calls to result in confirmed bookings.

• Promote trip extensions, travel protection plans, airline bookings, and upgrades.

• Verify customer reservations and record essential contact details in GCC systems.

• Book airline tickets using Amadeus code-based software.

• Log customer interactions and call notes in designated programs throughout calls.

• Operate efficiently across 5-7 applications and 3 screens to manage and resolve inquiries.

• Conduct the entire sales process in a single conversation and tailor travelers' experiences.

⛳️ Requirements

• 2-5 years of sales experience in a call center setting handling both inbound and outbound sales calls.

• Proven experience in upselling additional products or services alongside the original package.

• At least 1 year of remote work experience.

• Preferably, experience in the travel/tourism, hospitality, or luxury/high-ticket sales sectors.

• Must have a hardwired internet connection; Wi-Fi is not acceptable.

• Recommended internet speeds of 50 Mbps for downloads and 25 Mbps for uploads.

• Capability to complete seven weeks of training from Monday to Friday, 9:00 AM-5:00 PM ET.

• Availability to work specified production schedules for Sunday-Thursday or Tuesday-Saturday shifts.

🏝️ Benefits

• Uncapped commission structure based on sales performance.

• Annual incentive bonuses.

• Comprehensive and significantly subsidized medical, dental, and vision insurance plans.

• Access to on-site gym facilities.

• Holistic wellness sessions.

• Group fitness classes offered.

• Generous Paid Time Off (PTO) policy.

• 11 paid holidays, which include Juneteenth, Memorial Day, and Labor Day.

• Extensive parental leave, offering up to 12-16 weeks of paid leave at 100% of base salary.

• 50% discount on trips for employees and a companion.

• 25% discount on trips for additional immediate family members.

• Exclusive quarterly travel deals for associates.

• 401(k) plan with company match.

• Life insurance coverage.

• Disability insurance options.

• Tuition assistance for professional and personal growth.

• Opportunities for professional development through international travel.

• Direct access to Pinnacle Leadership & Team Development.

• Opportunities for internal advancement into leadership roles or other skill-based positions.

• Flexible spending account (FSA) options.

• Pet insurance available.

• Discounts on home and auto insurance.

• Paid time off for volunteering activities.