Inbound Customer Service Representative

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Address technical inquiries from customers with expertise to ensure exceptional satisfaction.

• Provide guidance on additional products and services available from the telecommunications provider.

• Efficiently fulfill customer needs.

• Record and update customer master data in the company's computer systems.

⛳️ Requirements

• Proficient in the German language, both written and spoken (native-level proficiency).

• Strong verbal communication skills and fluency.

• Comfortable with product recommendations and sales.

• Technical comprehension with a solution-oriented mindset.

• Responsible, highly motivated, and self-driven.

• Flexibility with working hours and schedule.

• A quiet and dedicated workspace is essential.

• A stable internet connection is required.

🏝️ Benefits

• Permanent employment contract with flexible working hours.

• Competitive base salary plus commission and a performance-based bonus.

• €1,000 nesting bonus (€500 after 6 months and €500 after 9 months).

• Child allowance: 8,000 TRY (gross) per month for each child (ages 0–6).

• Meal allowance: up to 6,072 TRY/month (calculated based on 23 working days).

• Private health insurance coverage.

• Internet stipend and necessary technical equipment will be provided.

• Paid training starting from your first day of employment.

• Opportunities for career development within an international organization.

• Employee referral bonus program.

• Comprehensive paid online basic training offered.