Inbound Business Account Representative

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Respond to incoming calls from existing customers who wish to remove or disconnect services.

• Retain Sparklight services and increase gross revenue with every transaction.

• Demonstrate empathy to establish rapport with customers.

• Recognize issues and provide solutions using innovative sales strategies.

• Meet monthly performance metrics and maintain high call quality through structured call flow, persuasive communication, and adherence to schedules.

• Enter orders accurately and efficiently using various order entry systems.

• Stay informed about competitors' offers to deliver advantageous Sparklight options.

⛳️ Requirements

• Minimum of six months prior experience in customer service.

• Experience in a call center is an advantage.

• A proactive mindset and determination after facing refusal or rejection.

• Capability to guide conversations and successfully close sales.

• Strong problem-solving abilities; must listen patiently and empathetically while presenting viable solutions.

• Ability to keep up with product advancements.

• Resilience in challenging or difficult situations.

• Consistent and reliable attendance is mandatory.

• High school diploma or equivalent (GED) is required.

• An Associate degree (A.A.) is preferred but not essential.

• Job offers are contingent upon successful completion of background checks, drug screening, and reference verification.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance for yourself, your spouse, and children.

• Paid time off including vacation, holidays, and personal/sick days.

• 401(k) with a 100% company match (matching program starts after one year of service, up to 5% of eligible compensation).

• Group Legal plan that includes Identity Theft Protection.

• Tuition reimbursement available (up to $5,250 in the first year).

• Up to seventy-five dollars monthly towards cable and internet services.

• Annual community contributions to various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement.

• A collaborative working environment.