Implementation Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete project management process for customer implementations, starting from the commercial handoff through to successful go-live and transition to ongoing support.

• Create and sustain detailed implementation plans that outline milestones, timelines, dependencies, responsibilities, customer commitments, resources, and go-live dates.

• Act as the main project management liaison for customers.

• Organize kickoff meetings, regular project meetings, readiness reviews, and post-implementation evaluations.

• Oversee multiple simultaneous customer implementations, which may include complex multi-site, Integrated Delivery Network (IDN), reference laboratory, and enterprise implementations.

• Collaborate with Sales, Clinical Applications, Field Service, Digital Solutions/IT, Supply Chain, Customer Service, Marketing, Finance, and other functional teams.

• Define roles, responsibilities, deliverables, and deadlines across various implementation workstreams.

• Manage customer readiness requirements, including instrument delivery, installation, connectivity, validation, training, and go-live activities.

• Supervise go-live readiness criteria, readiness reviews, go/no-go discussions, and cross-functional support plans.

• Identify, document, mitigate, and escalate project risks, issues, assumptions, and dependencies.

• Track implementation forecasts and report on performance metrics such as cycle time, milestone adherence, forecast accuracy, on-time go-live performance, delays, and key performance indicators (KPIs).

• Assist with resource-capacity planning and recognize opportunities for process improvements.

• Maintain proactive communication with customers and coordinate project closure and transition to routine operational support.

• Develop and enhance implementation tools, templates, project plans, readiness assessments, communication plans, risk-management tools, and closure processes.

• Capture lessons learned and convert them into scalable processes, standard operating procedures (SOPs), tools, and training enhancements.

• Lead or participate in special projects and ensure the completion of necessary reports and documentation.

⛳️ Requirements

• An Associate's Degree in a related field with at least 5 years of relevant experience is required; or a Bachelor's Degree in Business, Healthcare, Life Sciences, Engineering, Project Management, or a related field preferred, with a minimum of 3–5 years of applicable experience.

• Prior experience in the clinical diagnostics, in-vitro diagnostics (IVD), medical device, laboratory automation, or healthcare technology sectors is required.

• Experience in managing the installation and implementation of capital equipment within hospital, reference laboratory, or clinical laboratory settings.

• Understanding of clinical laboratory operations, workflow, validation, quality requirements, and regulatory factors.

• Experience coordinating laboratory information systems, middleware, networking, automation, or other healthcare IT integrations.

• Proven track record of managing complex multi-site, health system, IDN, or enterprise customer implementations.

• Experience in creating project charters, implementation plans, communication plans, RACI matrices, risk registers, readiness assessments, and project status reports.

• Proficient in Microsoft Office applications and project management tools such as Microsoft Project, Smartsheet, or similar platforms.

• Familiarity with CRM, ERP, Power BI, Smartsheet, Microsoft Project, or similar business and project management tools.

• PMP, CAPM, PRINCE2, Lean Six Sigma, or other relevant project management certifications are preferred.

• Must be willing to travel up to 40% to customer locations as necessary.

• Must be fully vaccinated against COVID-19, unless a legally required accommodation is in place as per customer requirements.

🏝️ Benefits

• Fully remote work arrangement.

• Flexibility to work in the Eastern or Central time zones.

• Reasonable accommodations available for individuals with disabilities.

• Commitment to equal employment opportunities and protections for veterans.