Implementation Project Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee the customer implementation process as the main point of contact.

• Actively manage communication regarding expectations, procedures, and requirements with both internal and external stakeholders.

• Facilitate project execution and ensure the timely completion of deliverables and milestones.

• Utilize internal resources effectively and escalate risks as needed.

• Organize and lead both internal and external project meetings.

• Schedule meetings and prepare relevant supplementary materials.

• Manage, update, and distribute project documentation efficiently.

• Develop and enhance internal Standard Operating Procedures (SOPs).

• Act as a subject matter expert on Revinate’s product suite.

• Guide customers on how to maximize the value of their services.

• Build technical knowledge in integrations, software, systems, and product infrastructure.

• Validate the implementation, integration, and functionality of technical components.

• Perform technical setup and configuration of systems and solutions.

• Resolve technical product issues through backend configuration and troubleshooting.

• Engage in professional development, cross-training, and continuous learning.

• Serve as a liaison between customers and the internal product team regarding requested enhancements.

• Test product functionality and monitor metrics such as email deliverability.

• Coordinate with third-party Property Management System vendors for integration specifics.

• Manage 25-35+ concurrent mid-level strategic product implementation projects and 60-70+ Product Launch Objects.

• Complete account configurations within the designated 4-8 week implementation timeframe.

• Report directly to the Manager - Customer Support.

⛳️ Requirements

• Associate’s Degree in a related field or at least 2 years of professional experience in a Project Management role.

• Preference for candidates with experience in customer-facing SaaS technology, Hotel Operations, or Hospitality Marketing.

• Ability to handle a high volume of simultaneous, ongoing projects and competing priorities (e.g., 50-60+ implementations).

• Exceptional organizational skills with the ability to prioritize tasks effectively under tight deadlines.

• Strong technical aptitude and capacity to quickly acquire in-depth product knowledge.

• Experience working with back-end engineering or integration teams.

• Proficiency in MS Office Suite.

• Familiarity with Google Workspace (G-Suite), Zendesk / Jira, and Salesforce is a plus.

• Working knowledge of project management software and tools such as Asana and Rocketlane.

• Practical experience with technical SaaS software configuration and managing integrations.

• Familiarity with hospitality systems, particularly Property Management Systems (PMS) like Opera, roomMaster, or Maestro.

• Highly effective communication skills with customers and internal teams.

• Active listening and proficient email communication skills.

• Ability to manage multiple projects with distinct needs.

• A methodical, structured approach with a keen attention to detail.

• Motivated self-starter capable of taking ownership of projects.

🏝️ Benefits

• Flexibility for a remote workforce.

• Opportunities for localized hiring and community engagement.

• Recognized as a Great Place To Work Certified company.

• Option to opt-out of interview recording.

• Commitment to Equal Employment Opportunity.

• Availability of application accommodations or special assistance.