Director, Project Management – Client Coverage

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the daily execution of intricate and large-scale digital banking, card, and payments platform implementations.

• Oversee scope, timelines, risks, and coordination across various functions.

• Develop and manage minimum-viable implementation processes, which include status cadence, RAID logs, and decision logs.

• Handle client-facing status communications, translating engineering and product advancements into business-language.

• Ensure clear ownership of outstanding items both internally and with clients.

• Provide coverage for multiple existing bank and fintech clients.

• Foster and expand relationships within a client portfolio.

• Conduct account operating rhythms, including QBRs, roadmap check-ins, and prioritization sessions.

• Collaborate with Product and Engineering leads regarding feasibility and sequencing.

• Monitor portfolio health metrics, including KPIs, adoption rates, satisfaction levels, and trends in support/escalation.

• Convert portfolio health data into reports for internal teams and clients.

• Identify risks early and compile client feedback as structured input for product prioritization.

• Maintain a single source of truth for each account.

• Facilitate post-incident and post-issue client reviews, providing business-appropriate explanations and action plans.

⛳️ Requirements

• 5-7+ years of experience in consulting and project management.

• Strong background in enterprise relationship management.

• Proven experience in engaging senior stakeholders and managing complex, large-scale implementations.

• Ability to establish and enhance client trust in intricate, multi-stakeholder environments.

• Demonstrated success in creating operating rhythms with clear accountability.

• Exceptional written and verbal communication skills.

• Capability to convey information in a structured, concise, and executive-ready manner.

• Comfortable reporting status and risks to executive and board-level audiences.

• Strong analytical and critical-thinking abilities.

• Data-driven decision-making approach.

• Comfortable collaborating closely with Product and Engineering teams, as well as handling data, reporting, and portfolio analytics.

• Highly self-motivated and adaptable.

• Entrepreneurial mindset with a strong sense of ownership and accountability.

• Bonus: experience managing credit card or lending portfolios at a bank, issuer, or fintech.

• Bonus: consulting experience with financial services clients.

• Bonus: familiarity with AI/LLMs and technical teams.

🏝️ Benefits

• Competitive compensation and equity.

• Remote-first workplace (Eastern Time).

• Comprehensive health plan.

• Paid Time Off (PTO).

• AI regarded as a force multiplier.

• Genuine ownership to influence delivery processes and standards.