Director, Project Management – Client Coverage

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the daily execution of intricate, large-scale implementations for digital banking, card, and payments platforms.

• Oversee scope, timelines, risks, and coordination across various functions.

• Develop and manage minimum-viable implementation processes, including status updates, RAID logs, and decision logs.

• Handle client-facing status communications, ranging from detailed weekly reports to executive summaries.

• Convert engineering and product advancements into business-oriented language.

• Ensure clear accountability for open items both internally and with clients.

• Provide coverage for multiple existing bank and fintech clients.

• Cultivate and enhance relationships within a client portfolio.

• Facilitate account operating rhythms, including quarterly business reviews (QBRs), roadmap check-ins, and prioritization sessions.

• Collaborate with Product and Engineering teams on feasibility and sequencing, while managing the agenda, follow-through, and client narratives.

• Monitor portfolio health using KPIs, adoption rates, satisfaction levels, and support/escalation trends.

• Deliver portfolio health reports for internal teams and clients.

• Identify risks early and compile client feedback into structured input for product prioritization.

• Maintain a consolidated source of truth for each account that includes health status, commitments, roadmap requests, and key contacts.

• Lead client reviews following incidents and issues.

• Translate technical root causes into business-friendly explanations and forward-looking action plans.

⛳️ Requirements

• 5-7+ years of experience in consulting and project management.

• Solid background in enterprise relationship management.

• Proven experience engaging senior stakeholders and managing complex, large-scale projects.

• Ability to build and strengthen client trust in complex, multi-stakeholder environments.

• Strong experience in operating rhythms and accountability-building in fast-paced, ambiguous settings.

• Exceptional written and verbal communication skills.

• Capacity to communicate in a structured, concise manner that is suitable for executives.

• Comfort in delivering status updates and risk assessments to executive and board-level audiences.

• Strong analytical and critical thinking capabilities.

• Data-driven approach to decision-making.

• Willingness to collaborate closely with Product and Engineering teams, as well as engage in data, reporting, and portfolio analytics.

• Highly self-driven and adaptable.

• Entrepreneurial mindset characterized by ownership, accountability, and a results-oriented approach.

• Bonus: Experience in managing credit card or lending portfolios at a financial institution, issuer, or fintech.

• Bonus: Consulting background with financial services clients.

• Bonus: Experience with AI/LLMs and technical teams.

🏝️ Benefits

• Competitive compensation and equity.

• Comprehensive health plan.

• Paid time off (PTO).

• Remote-first workplace operating in Eastern Time.

• AI viewed as a force multiplier.

• Genuine ownership in shaping delivery processes and standards.