Director, Project Management – Client Coverage

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the daily execution for intricate, large-scale digital banking, card, and payments platform implementations.

• Oversee implementation scope, timeline, risks, and coordination across various functions.

• Develop and manage minimum-viable implementation processes, including status updates, RAID logs, and decision logs.

• Handle client-facing status communications ranging from detailed weekly updates to executive summaries.

• Convert engineering and product advancements into business language.

• Ensure clear ownership of outstanding items both internally and with clients.

• Provide coverage for multiple existing banking and fintech clients.

• Cultivate and enhance relationships within a client portfolio.

• Conduct account operating cadences, which include quarterly business reviews (QBRs), roadmap check-ins, and prioritization sessions.

• Collaborate with Product and Engineering teams on feasibility assessments and sequencing.

• Monitor portfolio health, including key performance indicators (KPIs), adoption rates, satisfaction levels, and support/escalation trends.

• Transform portfolio health metrics into reports for internal teams and clients.

• Identify risks proactively and organize client feedback for product prioritization.

• Maintain a comprehensive source of truth for each account.

• Lead client reviews following incidents or issues.

• Translate technical root causes into business-friendly explanations and actionable forward-looking plans.

⛳️ Requirements

• 5–7+ years of experience in consulting and project management.

• Robust background in enterprise relationship management.

• Proven experience engaging senior stakeholders and managing large-scale, complex implementations.

• Ability to cultivate and enhance client trust in intricate, multi-stakeholder environments.

• Strong experience in establishing operating rhythms and building accountability.

• Exceptional written and verbal communication skills.

• Capable of communicating in a structured, concise, and executive-ready manner.

• Comfortable discussing status and risks with executive and board-level audiences.

• Strong analytical and critical thinking capabilities.

• Data-driven decision-making mindset.

• Comfortable collaborating closely with Product and Engineering teams, as well as engaging in data, reporting, and portfolio analytics.

• Highly self-motivated and adaptable.

• Entrepreneurial spirit with a strong sense of ownership and accountability.

• Experience in managing credit card or lending portfolios at a bank, issuer, or fintech is a plus.

• Consulting experience with financial services clients is advantageous.

• Familiarity with AI/LLMs and technical teams is a bonus.

🏝️ Benefits

• Competitive salary and equity options.

• Remote-first work environment (Eastern Time).

• Comprehensive health benefits package.

• Paid time off (PTO).

• AI regarded as a force multiplier.

• Genuine ownership in shaping delivery processes and standards.