Implementation Manager – Tech & Vendor Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the comprehensive implementation of strategic technology solutions, vendor services, and enterprise initiatives.

• Design and oversee implementation plans, project timelines, milestones, dependencies, and risk mitigation strategies.

• Coordinate cross-functional teams and lead implementation governance meetings.

• Provide status updates to executive leadership on project progress.

• Oversee the onboarding and integration of new vendors supporting Medicare Advantage operations.

• Manage contract implementation, operational readiness, testing, and deployment processes.

• Supervise vendor performance throughout implementation and stabilization phases.

• Identify and resolve implementation issues, risks, and barriers to delivery.

• Collaborate with IT and architecture teams to define and execute technical integration requirements.

• Oversee system testing, user acceptance testing, defect remediation, and ensure production readiness.

• Validate and document integrations between upstream and downstream systems.

• Create operational readiness plans, business processes, workflows, training materials, and communication strategies.

• Ensure that policies, procedures, and job aids align with new capabilities.

• Conduct readiness assessments and go-live reviews.

• Facilitate stabilization and transition of solutions into ongoing operations.

• Ensure compliance with Medicare Advantage regulatory requirements.

• Work in collaboration with Compliance, Legal, Privacy, and Information Security teams.

• Verify controls, documentation, and operational processes prior to launch.

• Assist in audit readiness and documentation of implementation processes.

• Manage stakeholder expectations and foster alignment across business, operational, technical, and vendor teams.

• Monitor implementation metrics, post-launch outcomes, and realization of benefits.

• Enhance implementation methodologies and governance processes.

• Capture lessons learned and establish best practices for future implementations.

⛳️ Requirements

• Over 5 years of experience in managing technology implementations, operational projects, or vendor integrations.

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Project Management, or a related field.

• Proven experience in leading complex cross-functional initiatives involving various stakeholders.

• Strong project and program management capabilities.

• Experience in vendor relationship management and organizational change initiatives.

• Exceptional communication, presentation, and facilitation skills.

• Ability to handle multiple projects concurrently in a fast-paced environment.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.