Implementation Manager, Enterprise PST

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead consultative discovery processes with new Enterprise clients.

• Oversee the complete delivery of Enterprise implementations from the kickoff phase through to go-live and transition to Customer Success.

• Configure and verify tracking, pixels, platform integrations, and data source connections.

• Provide guidance on customer technology stacks and best practices for integration.

• Utilize knowledge of APIs and webhooks to evaluate technical possibilities and engage Solutions Architecture when necessary.

• Ensure the accuracy of attribution and data before the go-live phase.

• Facilitate customer onboarding onto Moby, Triple Whale’s AI agent, including AI-driven workflows and automations.

• Conduct training and enablement sessions for both executive and practitioner audiences.

• Document configurations, measurement objectives, adoption metrics, and outstanding items for the Customer Success handoff.

• Influence stakeholders and sustain engagement with executive sponsors.

• Implement structured risk management and monitor the health of implementations across the portfolio.

• Maintain project tools, documentation, and account records.

• Collaborate with Customer Success, Product, Support, and Solutions teams to address issues.

• Mentor newer members of the Implementation team and contribute to the development of standards, templates, and playbooks.

⛳️ Requirements

• 3–5+ years of experience in implementation, onboarding, solutions consulting, or technical account management within a SaaS company, preferably with complex or enterprise clients.

• A consultative approach that prioritizes business challenges before configuration tasks.

• Strong project management capabilities with the ability to deliver large, multi-stakeholder projects punctually without close supervision.

• Technical proficiency in tracking and pixel implementation, integrations, APIs, and webhooks.

• Familiarity with the martech and ecommerce stack, including platforms such as Shopify, Meta, Google Ads, email, and SMS solutions.

• Understanding of attribution across marketing and ecommerce platforms.

• Ability to convey technical concepts effectively to engineers and CMOs.

• Demonstrated ability to influence stakeholders without formal authority.

• Disciplined approach to risk management.

• A keen interest in AI and a readiness to educate customers on AI-driven workflows.

• Knowledge of retail and eCommerce business needs, processes, and best practices.

• A passion for mentoring and enhancing team capabilities.

• Must be located in the Pacific Time zone.

• Bonus: Prior experience in SaaS, MarTech, analytics, or eCommerce platforms.

• Bonus: Background in customer success, account management, or professional services.

🏝️ Benefits

• Competitive compensation benchmarks based on role, level, and location.

• Fully remote work environment.

• No travel necessary.

• An inclusive workplace culture.

• Equal opportunity employer.

• Opportunities for mentoring and team development.