Implementation Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee a portfolio of 15–25 simultaneous implementation projects

• Collect and analyze business requirements for EDI integration initiatives, translating client needs into technical specifications

• Create and execute EDI data mappings and transformations

• Diagnose and rectify EDI transmission and processing issues

• Act as an external representative for Self Bill Pro

• Collaborate with internal teams and external partners, including clients and carriers, to ensure successful and timely project delivery

• Offer ongoing support and maintenance for EDI integrations

• Monitor and enhance EDI processes for optimal efficiency and performance

• Keep abreast of EDI, API integration, and benefits administration industry trends and best practices

• Convey complex technical concepts to non-technical audiences

• Cultivate trusted relationships with clients, brokers, and carrier partners

• Anticipate client needs to provide a high-quality implementation experience

• Deliver clear, timely, and detailed project-status updates throughout implementations

⛳️ Requirements

• 5+ years of experience managing a portfolio of concurrent projects involving both internal and external stakeholders

• 5+ years in a client-facing role, overseeing client relationships from start to finish, including skillfully navigating challenging client conversations and addressing escalated issues

• 5+ years of experience in EDI and/or API implementation and support, ideally within the benefits administration sector

• Strong customer service focus with a proactive approach to addressing and resolving client concerns

• Familiarity with fixed-width file formats and preferably LDEx XML

• Knowledge of benefit administration platforms such as ADP Workforce Now, Workday, or bswift and/or insurance carrier systems is advantageous

• Experience with, or a keen interest in learning, data mapping and transformation tools

• Comfort with, or a desire to analyze and manipulate data, particularly using Microsoft Excel

• Outstanding written and verbal communication, interpersonal, and problem-solving abilities

• Capability to manage multiple tasks and projects concurrently while meeting deadlines in a fast-paced environment

• Strong analytical skills to identify issues and devise effective solutions

• Proven history of establishing strong, enduring client relationships

• Solid track record of clear and confident communication with clients, especially regarding project timelines and statuses

• Bachelor’s Degree preferred

• Must currently reside in the United States

• Must not require employer sponsorship for visa authorization to work in the United States

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Generous paid time off and holiday schedule

• Opportunities for professional development and career advancement

• Flexible work environment with remote work options