Implementation Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee complete implementations from project kickoff to go-live, including project management, stakeholder interactions, and client accountability.

• Collect and document client business requirements, converting them into technical specifications.

• Configure and refine prompts and workflows to enhance call handling quality, boost conversion rates, and increase revenue impact.

• Collaborate with Product and Engineering teams on new features, implementation guides, and scalable success frameworks.

• Create and deliver customized product training and educational sessions.

• Direct configuration quality assurance, coordinate client testing, manage issue triage, and resolve problems.

• Organize go-live activities, oversee production volume, and transition clients to post-launch support teams.

• Champion product enhancements for implementation clients.

• Handle multiple implementations concurrently while collaborating with Customer Success, Sales, Product, and Engineering teams.

⛳️ Requirements

• 2-5 years of experience in B2B startups focusing on software implementation, technical account management, solutions architecture, or technical customer success, or over 4 years of overall relevant experience.

• Proficient with APIs, webhooks, and integration methodologies, including the ability to read and discuss payloads, authentication models, and error handling.

• Background in configuring prompts, workflow logic, and system integrations within AI, SaaS, or enterprise software environments.

• Strong project management skills with experience overseeing multiple concurrent software delivery projects for B2B clients.

• Ability to communicate clearly and effectively with both technical and non-technical audiences.

• Self-driven and comfortable working in dynamic, high-growth settings.

• Proven track record of managing processes from start to finish.

• Willingness to travel to client locations as needed.

• Must clarify if visa sponsorship is required to work in the United States.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Company-sponsored 401(k) plan through Vestwell.

• Flexible paid time off plus U.S. federal holidays.

• Company-wide off-site events.

• Monthly wellness stipend.

• Daily in-office lunch provided by Parkday.

• Dinner expenses covered for late working hours.

• Commuter benefits and late-night rideshare options available.

• Standing desks and workspace accommodations available upon request.

• All necessary tools and software provided.

• Bonus opportunities.

• Equity participation.