Implementation Engineer – ERP Integrations

This is a fully remote position, open to applicants in United States, +3 more locations.

📋 Description

• Execute integrations between Canals and integration partners such as Eclipse, P21, Infor, SAP, and Acumatica, utilizing standardized templates and API credentials.

• Become an expert in ERP systems, gaining a comprehensive understanding of data management, access, authentication, and configuration.

• Participate in pre-sale discovery calls to assess feasibility and address ERP-specific technical inquiries.

• Oversee post-sale integration efforts by gathering access information, configuring endpoints, testing APIs, and confirming end-to-end data flow.

• Diagnose integration challenges and escalate issues to the Lead Support Engineer or Engineering team as necessary.

• Engage in customer onboarding and go-live meetings as the technical lead for the integration process.

• Document integration procedures, ERP specifics, and best practices that can be replicated.

• Collaborate with teams in Customer Success, Support, Product, and Engineering to ensure smooth integration launches.

• Occasionally assist with Zendesk support as required.

• Report directly to the Head of Implementation.

⛳️ Requirements

• Generally 2–4 years of experience in a technical implementation, technical account management, integrations, or customer engineering position at a SaaS organization.

• Proven experience in working directly with customers, managing implementations, and resolving integration challenges.

• Knowledge of APIs, REST endpoints, authentication techniques, and JSON payloads.

• Experience with ERPs or a strong eagerness to thoroughly learn Eclipse, P21, and Infor.

• Excellent communication skills with the ability to convey technical concepts to both technical and non-technical audiences.

• Strong organizational and project management skills.

• Ability to thrive in a dynamic, fully remote work environment with a high degree of ownership.

• Proficiency in English is required; knowledge of Spanish or Portuguese is a plus.

• Must have the legal right to work in the country of application.

• LinkedIn URL, resume, and responses to mandatory application questions are required.

🏝️ Benefits

• Remote-first, flexible working environment.

• Opportunities for professional development and career advancement.

• Chance to have a significant impact in a rapidly growing, profitable company.

• Collaborate with distributed colleagues across North and South America.

• Commitment to equal opportunity employment.