Benefits Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up and maintain client benefit enrollment websites utilizing third-party software platforms.

• Oversee implementations of low-to-moderate complexity from initial setup to testing and delivery.

• Assess client requirements and convert them into effective system configurations.

• Perform quality assurance testing and conduct audits.

• Identify and resolve system and configuration issues, execute root cause analysis, and devise solutions.

• Act as a resource during client meetings and discussions regarding implementations.

• Provide daily support to assigned clients and address their inquiries and requirements.

• Collaborate with clients, vendors, carriers, and internal teams throughout the implementation process.

• Train HR administrators on the functionalities of benefits technology platforms, processes, and program requirements.

• Maintain an up-to-date understanding of employee benefits products, services, and technological solutions.

• Offer guidance and mentorship to junior team members.

• Adhere to and enhance standard operating procedures and implementation best practices.

• Keep accurate records in relevant systems and databases.

• Stay informed about industry trends, technological advancements, products, legislation, and regulatory requirements.

• Foster teamwork, knowledge sharing, accountability, and a client-centric atmosphere.

⛳️ Requirements

• Associate's or Bachelor's degree, or equivalent relevant professional experience.

• 2-5 years of experience in software implementation or related technology roles.

• Capacity to quickly acquire knowledge of new software, processes, and technical concepts.

• Strong troubleshooting and problem-solving abilities.

• Exceptional attention to detail and the ability to adhere to strict deadlines.

• Excellent written, verbal, and client-facing communication skills.

• Proficiency in Microsoft Office Suite.

• Experience with database applications.

• Ability to manage multiple priorities in a deadline-oriented setting.

• Professional demeanor in client service and problem resolution.

• Commitment to maintaining confidentiality.

• Willingness to travel occasionally, less than 5% of the time.

• Preferred: Experience in employee benefits, insurance, human resources, HR technology, or financial services.

• Preferred: Background in implementing or supporting employee benefits technology platforms.

• Preferred: Experience training clients or HR administrators on software platforms.

🏝️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.

• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.

• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.

• Paid Time Off.

• Holidays.

• Preferred Partner Discounts.