Implementation Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Foster ongoing customer engagement throughout all stages of implementation, starting from the sales transition to achieving value realization.

• Develop implementation strategies that detail customer objectives and the necessary activities to achieve those objectives.

• Conduct periodic onboarding assessments to monitor progress and adjust plans as needed.

• Nurture customer advocates and enhance their knowledge of Fieldguide.

• Connect customers with Engineering, Product, Design, Customer Enablement, Sales, and other cross-functional teams.

• Relay customer requirements internally to influence the product roadmap, internal workflows, and future onboarding processes.

• Proactively assess potential success risks and formulate action plans to address them.

• Record customer value through case studies, new use cases, and success metrics.

• Monitor customer progress against adoption strategies and chart value realization over time.

• Facilitate the Fieldguide Accelerator onboarding program for new clients.

• Contribute to establishing Fieldguide's EMEA onboarding capabilities on an international scale.

⛳️ Requirements

• A minimum of 2+ years of experience in delivering risk advisory or technology risk projects, including SOC 1/2, ISO 27001, PCI, HIPAA, or NIST assessments.

• AND/OR 3+ years in technology consulting, customer onboarding, implementation, or a related field at a top management consulting firm (preferred) or a rapidly growing startup.

• Strong consulting abilities that contribute to the success of complex organizations, with a track record of driving business value for clients as their trusted advisor.

• Collaborative team player with a mission-driven mindset.

• Proficient in project management, capable of prioritizing and managing multiple clients, projects, and requests with minimal supervision.

• Exceptional problem-solving skills while managing several clients simultaneously.

• Professional presence and capacity to drive change effectively.

• Proven experience in effective communication with clients and across internal teams.

• A proactive approach with a strong sense of ownership over projects from start to finish.

• Requires minimal direction or oversight.

🏝️ Benefits

• Equity options available.

• Commission structure offered.

• Remote-first working environment.

• Flexibility to work from any location.

• Emphasis on work-life balance.