Imaging Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct routine preventative maintenance on systems within the designated service area.

• Execute unscheduled maintenance with support from technical assistance.

• Carry out installations and de-installations of products and related peripheral equipment.

• Work autonomously on preventative maintenance while receiving support for unscheduled maintenance tasks.

• Foster strong relationships with field staff, home office team, management, and clients.

• Liaise with management to escalate issues and address customer concerns.

• Complete electronic records including expense reports, weekly timecards, work orders, service appointments, start-time logs, parts inventory, consumption and returns, online training, and QA/RA tasks.

• Manage customer service orders and internal service documentation in accordance with company policies.

• Engage with customers daily to ensure issues are resolved and follow-ups are conducted.

• Implement escalation processes and perform root cause analyses to address service delivery challenges.

• Accurately and promptly finalize paperwork and administrative tasks.

• Maintain all assigned tools, testing equipment, and spare parts.

• Return parts within the stipulated time frames.

• Uphold the image and reputation of FUJIFILM Healthcare Americas Corporation.

• Adhere to relevant medical device regulations and ISO 13485 standards.

• Undertake additional responsibilities as assigned by the Area Service Manager.

⛳️ Requirements

• Associate's degree in electrical engineering, electronics, or computer science, or equivalent experience.

• At least one year of prior field service experience.

• Familiarity with assigned equipment to ensure prompt repairs and effective maintenance.

• Strong active listening abilities and above-average customer service skills.

• Well-developed organizational and administrative capabilities.

• Ability to maintain documentation in compliance with FDA and company standards.

• Exceptional analytical and communication skills, with the capacity to explain technical issues clearly.

• Proficient in using job-related test equipment, such as oscilloscopes, meters, and diagnostic testers.

• Valid driver's license and a clean driving record.

• Excellent interpersonal skills.

• Dependable and able to work independently.

• Professional appearance and demeanor.

• Capability to operate in medical and clinical settings, including construction sites.

• Ability to work in high magnetic fields of up to 3 Tesla.

• Meet physical demands such as standing, walking, sitting, lifting, carrying, pushing, pulling, bending, reaching, kneeling, crawling, crouching, climbing, balancing, and twisting.

• Willingness to work irregular hours and overtime as needed.

• Openness to travel as required, including overnight and air travel.

• Adhere to U.S. FDA medical device regulatory requirements, ISO 13485 standards, and other applicable laws and regulations.

• Comply with and pass vendor credentialing requirements for access to hospitals and facilities.

• Must be fully vaccinated if applicable government mandates are enacted or qualify for a legally required accommodation or exemption.

• Must be willing to undergo periodic COVID-19 testing and wear a face covering indoors as required.

🏝️ Benefits

• Medical, Dental, Vision coverage.

• Life Insurance.

• 401K plan.

• Paid Time Off.

• Flexible work environment.

• Equal opportunities in compensation, benefits, and training.