Imaging Service Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct routine preventative maintenance on imaging systems within the designated service area.

• Execute unscheduled maintenance with the support of technical assistance.

• Install and uninstall products along with peripheral equipment.

• Maintain clear communication with field staff, home office personnel, management, and customers.

• Elevate issues and customer concerns to management.

• Complete electronic expense reports, weekly timecards, work orders, service appointments, start times, parts inventory, parts consumption and returns, computer-based training, and QA/RA tasks.

• Keep customer service orders and internal service records in accordance with company policies.

• Interact with customers daily to ensure issues are resolved and follow-ups are conducted.

• Utilize escalation procedures and root cause analysis to address service delivery challenges.

• Perform administrative duties and paperwork accurately and in a timely manner.

• Manage assigned tools, test equipment, and spare parts; return parts within specified timeframes.

• Uphold the image and reputation of FUJIFILM Healthcare Americas Corporation.

• Carry out other responsibilities assigned by the Area Service Manager.

• Adhere to relevant medical device regulations, ISO 13485 standards, and other legal requirements.

• Fulfill vendor credentialing requirements for access to hospitals and facilities.

⛳️ Requirements

• Associate's degree in electrical engineering, electronics, or computer science, or equivalent experience.

• At least one year of previous field service experience.

• Proficient knowledge of assigned equipment to ensure timely repairs and effective maintenance.

• Strong active listening capabilities and above-average customer service skills.

• Excellent organizational and administrative abilities; self-motivated with the capacity to maintain documentation to FDA and company standards.

• Outstanding analytical and communication skills, with the ability to clarify technical issues effectively.

• Competence in operating job-related test equipment, such as oscilloscopes, meters, and diagnostic testers.

• Valid driver's license and a clean driving record.

• Strong interpersonal skills.

• Dependable and capable of working independently.

• Professional appearance and demeanor.

• Ability to function in typical medical and clinical settings, including construction sites.

• Capacity to work in high magnetic fields of up to 3 Tesla.

• Ability to meet physical demands, including standing, walking, sitting, lifting/carrying, pushing/pulling, bending, reaching, kneeling/crawling/crouching, climbing, balancing, and twisting.

• Willingness and capability to work irregular hours and occasional overtime.

• Availability to travel as necessary, including up to 100% travel based on business needs, with overnight and air travel.

• Must comply with vendor credentialing requirements for access to hospitals and facilities.

• Must adhere to applicable U.S. FDA medical device regulations, ISO 13485 standards, and other relevant laws, regulations, and standards.

• Must be open to periodic COVID-19 testing and wear a face covering indoors when necessary.

🏝️ Benefits

• Medical, Dental, Vision coverage.

• Life Insurance.

• 401K retirement plan.

• Paid Time Off.

• Flexible work environment.

• Equal opportunities in hiring, promotions, compensation, benefits, and training.

• Reasonable accommodations during the application and selection processes.