Identity & Access Management Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provision, modify, and deactivate user accounts across various Microsoft 365 tenants and enterprise applications.

• Provide user administration support for employees, contractors, vendors, investors, and external business partners.

• Handle the processing of onboarding, offboarding, transfer, and status change requests in accordance with established procedures.

• Assist with the administration of business systems at both the corporate and subsidiary levels.

• Facilitate onboarding activities for new hires, whether working remotely or in the office.

• Aid users with MFA enrollment, Microsoft Authenticator registration, password resets, and account access challenges.

• Maintain account records and documentation to support access reviews and audit requests.

• Elevate complex application, licensing, or access issues to senior team members.

• Administer Microsoft Entra ID, Microsoft 365, business applications, communication and collaboration platforms, cloud faxing, screen sharing, and third-party SaaS accounts.

• Manage user accounts, group memberships, security groups, password recovery, distribution groups, shared mailboxes, resource mailboxes, roles, permissions, and access reviews.

⛳️ Requirements

• Preferred qualifications include an Associate's or Bachelor's degree; equivalent experience will be considered.

• 0-2 years of experience in Identity and Access Management, Help Desk, Systems Administration, or a related IT field.

• Experience in a ticket-driven support environment is preferred.

• Practical knowledge of Windows 10 and Windows 11.

• Familiarity with Microsoft 365 applications and services.

• Basic understanding of Microsoft Entra ID and identity management concepts.

• Awareness of Multifactor Authentication (MFA) technologies and Microsoft Authenticator.

• Understanding of security principles, including least privilege and access control.

• Strong customer service and communication skills are essential.

• Excellent attention to detail is required.

• Superior organizational and time management abilities are necessary.

• Capability to adhere to documented procedures and processes.

• Strong problem-solving and analytical skills are expected.

• Ability to prioritize tasks and handle multiple requests simultaneously.

• Capacity to maintain confidentiality and manage sensitive information appropriately.

• Eagerness to learn new technologies and identity management platforms.

• High-speed internet is required for remote work, with Cable or Fiber ONLY, and the ability to connect via Ethernet.

• Minimum internet speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

🏝️ Benefits

• 401(k)

• Dental insurance

• Disability insurance

• Employee discounts

• Health insurance

• Life insurance

• Paid time off

• 12 paid holidays per year

• Paid training

• Referral program

• Vision insurance

• Bonus

• Referral bonuses