Human Resources Implementation & Support Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the onboarding of new clients from inception to completion, which includes gathering requirements, analyzing business processes, configuring systems, programming formulas, testing, training, documenting, and transitioning to ongoing support.

• Offer application support by exploring client issues, pinpointing root causes, crafting solutions or workarounds, and ensuring prompt resolution.

• Cultivate client relationships by comprehending business needs, providing functional guidance, communicating application modifications, and assisting users.

• Organize and prioritize support cases and assigned tasks, documenting, progressing, resolving, and escalating issues as necessary.

• Engage in project planning and execution, including documentation, status updates, implementation activities, testing, user acceptance testing (UAT), and go-live procedures.

• Create and maintain training materials, procedures, and user documentation, while delivering training to clients and end-users.

• Collaborate with Product, Development, Technical Support, and other teams on intricate application and implementation challenges.

• Assist in business development initiatives, including proposals, Statements of Work, demonstrations, presentations, and other client-facing activities.

• Remain updated on application functionality, industry standards, technology, and relevant HR, payroll, regulatory, and legislative changes.

• Leverage modern technology and AI-driven tools to enhance productivity, problem-solving, research, and client outcomes.

• Carry out additional duties as required or assigned.

⛳️ Requirements

• 3-5 years of experience in Human Resources, HR systems, HRIS implementation/support, or a related field.

• Strong comprehension of Human Resources processes, business requirements, and reporting needs.

• Capability to analyze business processes and convert requirements into effective system solutions.

• Experience in supporting or implementing software applications, ideally in an HR or business systems context.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Familiarity with SQL or similar data querying methods.

• High proficiency in Microsoft Office, especially Excel.

• Excellent verbal, written, and presentation skills.

• Strong organizational and time-management capabilities.

• Ability to handle multiple priorities and competing deadlines.

• Ability to work independently while also contributing effectively in a collaborative team setting.

• Proven ability and eagerness to learn new technologies, applications, and business processes.

• Experience in the Canadian healthcare sector, particularly with Human Resources systems and workflows.

• Experience with healthcare HR and/or Payroll systems and their interfaces.

• Understanding of payroll processes and HR/Payroll integrations.

• Background in software implementation, configuration, testing, and user acceptance testing (UAT).

• Experience in delivering client or end-user training and developing training or user documentation.

• Involvement with software demonstrations, proposals, Statements of Work, or other business development activities.

• Understanding of software concepts, databases, interfaces, integrations, and technology.

• Experience with AI tools or other emerging technologies.

• A post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field is an asset.

🏝️ Benefits

• A dynamic and collaborative team atmosphere.

• Comprehensive benefits package.

• Lifestyle benefits.

• 3 weeks of paid vacation starting in the first year.

• 5 days of personal leave each year.

• RRSP program with employer contribution.

• Flexible, fully remote work within Canada.