HR Technology Analyst

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the initial point of contact for inquiries related to HR Technology help desk

• Assess requests and escalate complicated issues to the Manager of HR Technology

• Resolve Dayforce system errors, software bugs, and workflow challenges

• Conduct audits and tests on new Dayforce updates and releases prior to their production launch

• Record test outcomes and highlight issues for resolution

• Ensure the accuracy of Dayforce data through routine audits and form evaluations

• Manage the addition of new sites in Dayforce upon the signing of management contracts

• Generate regular and on-demand HRIS reports, data extracts, and dashboards

• Keep process documentation, job aids, and user manuals up to date

• Assist with user access, security roles, and workflow configuration tasks

• Recognize recurring issues and suggest process enhancements in collaboration with the Manager of HR Technology

• Carry out other assigned responsibilities

⛳️ Requirements

• A Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field is preferred; equivalent experience will be considered

• 1-3 years of experience in HRIS, HR operations, help desk/support, or a similar HR technology position

• Familiarity with Dayforce or a similar HRIS is highly preferred

• Excellent analytical and troubleshooting abilities, including root-cause analysis for system and data problems

• Proficiency in Microsoft Excel, including knowledge of formulas and pivot tables

• Ability to work with large datasets comfortably

• Exceptional attention to detail and a strong commitment to the confidential handling of employee information

• Strong written and verbal communication skills, including the capability to explain technical issues to non-technical users

• Capability to manage multiple inquiries and deadlines, especially during Dayforce release and testing periods

• Ability to sit or stand for prolonged periods, operate standard office equipment, and occasionally lift or move files and office supplies weighing up to 15-20 pounds

• Valid authorization to work in the United States; Lincoln does not sponsor employment visas for this role

• Successful completion of a background check

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Company-paid life insurance

• Company-paid long-term disability

• Accidental death & dismemberment (AD&D) coverage

• 401(k) retirement savings plan, both Traditional and Roth, subject to applicable eligibility criteria

• Flexible Time Off (FTO) or vacation benefits, depending on position classification

• Paid sick leave and other legally mandated leave programs

• Employee assistance and wellness programs where applicable

• Company-paid holidays

• Additional voluntary benefit options that may differ by location and position

• Training programs and mentorship opportunities

• Engaging work, fast-paced tasks, and an atmosphere of continuous learning