Human Centered Change Manager

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Develop and implement comprehensive change strategies for intricate transformation projects.

• Incorporate human-centered service design and behavioral science techniques.

• Foster cross-functional collaborations to create and execute innovative working methods.

• Ensure alignment among senior leadership and secure executive sponsorship.

• Expand human-centered change practices and innovative working approaches.

• Assess customers’ organizational environments, capabilities, and readiness for transformational changes.

• Recognize obstacles to change and propose actionable solutions for account and project leaders as well as customer sponsors.

• Perform change impact assessments, barrier analyses, stakeholder interviews, and process evaluations.

• Develop and implement frameworks for monitoring, measurement, and evaluation.

• Partner with program management teams to weave change strategies into execution and delivery.

• Embed Design Thinking principles and results into Human-Centered Change roadmaps.

• Mentor senior leaders, managers, supervisors, junior team members, and project personnel.

• Exhibit repeatable change methodologies to foster customer self-sufficiency.

• Act as the main point of accountability for specified HCC customer engagements.

• Assist in go-to-market initiatives such as scoping, proposal formulation, and SOW drafting.

• Oversee subcontractors and system integrator partner relationships.

• Contribute to practice innovation utilizing design, change management, and behavioral science techniques.

• Leverage expertise in change leadership, cultural transformation, organizational and operating model design, and employee experience.

⛳️ Requirements

• Familiarity with change management principles, methodologies, and tools (e.g., Levers & ADKAR).

• Proven experience leading Business Value, Design Thinking, or Human-Centered Change workstreams.

• At least 5 years of industry experience in roles that involve customer interaction.

• Capacity to effectively communicate the value of Human-Centered Change to stakeholders at all levels.

• Experience with large-scale transformation projects.

• Strong organizational and communication abilities.

• Exceptional verbal and written communication skills.

• Strong skills in workshop design and facilitation.

• Established history of building strong customer relationships.

• Ability to create and implement monitoring and measurement frameworks to assess change effectiveness.

• Experience in coaching and developing team members and junior consultants.

• Resource management experience, including onboarding, directing, and supervising project teams.

• Working knowledge of AI capabilities and their responsible application in consulting.

• Extensive experience in organizational change management.

• Willingness to travel as needed, up to 50% of the time.

• A degree or equivalent relevant experience is required.

• Preferred: experience in Automotive, Manufacturing, Retail, Consumer Goods, and Energy sectors.

• Preferred: Prosci Certification.

• Preferred: Salesforce Admin Certification.

• Preferred: Salesforce Strategy Designer Certification.

• Preferred: Salesforce Agentforce Specialist Certification.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available for certain roles.

• Equity may be available for certain roles.

• Reasonable accommodation during the application or recruiting process.