HR Systems Coordinator – TEMP

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and address escalated HR systems tickets, manage requests in the shared Workday inbox, and respond to inquiries from crew members and managers.

• Investigate and troubleshoot issues concerning Workday and Time and Attendance (Legion).

• Execute routine system transactions and data updates accurately and promptly.

• Track assigned requests, prioritize tasks, document resolutions, and conduct follow-ups as necessary.

• Collaborate with HR, Payroll, IT, and other departments to resolve intricate system-related challenges.

• Refer complex or sensitive matters to senior members of the HR Systems team.

• Conduct basic data validation, audits, and quality checks to ensure the accuracy of data.

• Support system testing and maintain essential process documentation and job aids.

• Identify recurring issues and convey trends or opportunities for improvement to the HR Systems team.

• Uphold confidentiality while managing employee information.

• Perform any additional duties as assigned.

⛳️ Requirements

• At least 1 year of experience in HR, HRIS, Payroll, Time & Attendance, Workforce Management, customer support, or a related field.

• Experience in a high-volume ticketing, shared services, or support environment.

• Excellent customer service, communication, organizational, and problem-solving skills.

• Strong attention to detail with the ability to manage multiple priorities.

• Capability to research and troubleshoot issues, escalating more complex matters when necessary.

• Proficiency in Microsoft Office, especially Outlook and Excel.

• Workday experience is preferred.

• Familiarity with Time & Attendance, Workforce Management, or timekeeping systems is preferred.

• Experience supporting HR, Payroll, employee data, or related processes is preferred.

• Familiarity with ticketing or HR service delivery systems is preferred.

🏝️ Benefits

• Health coverage

• Financial wellness support

• Personal wellness support

• Reasonable accommodations for individuals with disabilities