HR Specialist II – Corp Accommodations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary escalation point within operations leadership for matters related to accommodations.

• Oversee intricate and sensitive accommodation cases involving executives, non-executives, and HR-for-HR.

• Assist with the onboarding process for new hires through the development of nesting plans, conducting audits, and offering coaching.

• Evaluate regional quality metrics, case volumes, types, approvals, and trends to suggest training enhancements and process optimizations.

• Manage adjustments in workflow, protocols for out-of-office scenarios, and allocation of work assignments.

• Propose training programs, offer feedback from surveys, and disseminate best practices.

• Coordinate with leave case management and disability vendors on return-to-work strategies.

• Provide consultation and coaching for HR partners, managers, employees, and accommodation specialists.

• Offer information, referrals, and assistance concerning medical conditions, disabilities, accommodations, leave, and disability programs.

• Facilitate elevated communications among employees, HR, managers, legal teams, and other relevant stakeholders.

• Collaborate with management of disability and leave services and legal partners on escalated matters.

• Handle behavioral health cases with the necessary discretion and appropriate escalation.

• Assist in identifying essential and non-essential job functions for accommodation decisions.

• Conduct job site evaluations to assess job demands and potential accommodations.

• Clarify work restrictions, functional limitations, and legal rights and responsibilities.

• Ensure confidentiality and maintain accurate case records within case management systems and databases.

• Stay informed about legislation and issues impacting disability access and workplace accommodations.

• Evaluate training requirements and lead or support group training sessions.

• Provide professional insights and documentation for grievances, arbitration, depositions, and other forums.

• Comply with service level agreements (SLAs) and quality standards while handling high-volume, complex cases.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a similar field.

• Solid understanding of federal and state leave and disability laws, including ADA/ADAAA and FMLA.

• Proven experience managing cases from initiation to resolution in a case management system.

• Capability to clearly communicate complex information to employees, managers, and HR partners, both verbally and in writing.

• Previous experience in disability accommodations, ADA compliance, or workplace accessibility.

• Experience working with corporate or professional employee groups in a large, fast-paced environment.

• Familiarity with internal accommodation case management platforms and associated HR systems.

• Knowledge of medical documentation review, including the interpretation of physician notes regarding functional limitations and work restrictions.

• Proficient in using case management systems, HR tools, and the MS Office Suite.

• Ability to adapt to meet service level expectations and handle urgent escalations.

• Commitment to maintaining confidentiality and professionalism.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for Pre-tax and Roth post-tax contributions.

• Life Insurance options (Voluntary Life & AD&D for the employee and their dependents).

• Short and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation assistance.

• Employee Assistance Program.

• Paid Time Off (PTO), Vacation, or Sick Leave.