HR Specialist – Hardship Cases

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a compassionate point of contact and deliver comprehensive case management services to employees and their families during times of loss, serious illness, crises, and other urgent situations.

• Assess hardship transfer requests and assist employees by offering resources pertinent to their circumstances.

• Elevate issues or challenges to the appropriate partner teams.

• Provide updates and communicate status changes to associates and site HR teams throughout the process.

• Exhibit strong judgment and decision-making abilities when evaluating hardship requests.

• Utilize independent judgment in handling complex cases to determine transfer eligibility.

• Manage sensitive cases involving domestic violence, homelessness, self-harm, and bereavement.

• Apply critical thinking to effectively address evolving situations and foresee potential challenges.

• Work in conjunction with the Global Crisis and Issues Management Response (GCIMR) team to evaluate high-risk scenarios and potential reputational risks.

• Collaborate with Global Security Operations (GSO) to reduce risks through established controls.

• Identify root causes of high-volume inquiries and trends within the Building-to-Building operational process.

• Partner with People Experience and Technology (PXT), Ethics, Compliance, Legal, and MHLS Operations teams.

⛳️ Requirements

• Background in human resources.

• Experience in employee relations.

• Skills in adjudication.

• Strong judgment capabilities.

• High level of empathy.

• Proficiency in HR administration.

• Competence in Microsoft Office.

• Experience in customer service.

• Minimum of 3 years of experience as an HR Generalist, HR Specialist, or in a contact center role with equivalent experience.

• Exceptional attention to detail.

• Exemplary judgment.

• Strong skills in research and root-cause analysis.

• Proven ability to independently resolve issues.

• Experience collaborating cross-functionally to address complex challenges.

• Background in managing confidential and sensitive employee information.

• Excellent interpersonal and communication abilities.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Flexible work hours.

• Option to work from home.