HR Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a compassionate point of contact, delivering comprehensive case management services to employees and their families during times of death, critical illness, crises, and other needs.

• Evaluate hardship transfer requests and provide relevant resources tailored to each situation.

• Refer issues or obstacles to the appropriate partner teams.

• Keep associates and site HR teams updated with changes in status and information.

• Utilize sound judgment and decision-making skills when assessing hardship requests.

• Independently manage complex cases to assess transfer eligibility.

• Address sensitive cases involving domestic violence, homelessness, self-harm, and death.

• React to evolving situations while anticipating future challenges.

• Work alongside the Global Crisis and Issues Management Response team in high-risk scenarios that may pose reputational threats.

• Collaborate with Global Security Operations to manage risks through established controls.

• Analyze root causes of high-volume inquiries and trends within the Building-to-Building operational process.

• Partner with People Experience and Technology, Ethics, Compliance, Legal, and MHLS Operations teams.

⛳️ Requirements

• Background in human resources.

• Experience in employee relations.

• Skills in adjudication.

• Strong judgment capabilities.

• High levels of empathy.

• Knowledge of HR administration.

• Proficiency in Microsoft Office.

• Experience in customer service.

• Minimum of 3 years' experience as an HR Generalist, HR Specialist, or in a contact center role with comparable experience.

• Exceptional attention to detail.

• Exemplary judgment skills.

• Strong research and root-cause analysis abilities.

• Proven capability to independently address and resolve issues.

• Demonstrated experience in cross-functional collaboration to solve intricate problems.

• Experience handling confidential and sensitive employee information.

• Excellent interpersonal and communication skills.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid time off/leave (PTO, vacation, or sick leave).

• Fully remote work opportunity.

• Flexible working hours.