HR Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a compassionate point of contact, offering comprehensive case management services to employees and their families during times of death, critical illness, crisis, and other urgent needs.

• Evaluate hardship transfer applications and provide relevant resources tailored to each situation.

• Elevate issues or obstacles to the appropriate partner teams.

• Relay updates and changes in status to associates and site HR teams.

• Assess hardship requests and determine transfer eligibility using independent judgment.

• Manage sensitive cases involving domestic violence, homelessness, self-harm, and death.

• Respond adeptly to evolving situations and foresee potential challenges.

• Work in conjunction with the Global Crisis and Issues Management Response (GCIMR) team on high-risk scenarios and potential reputational threats.

• Collaborate with Global Security Operations (GSO) to reduce risks through approved measures.

• Identify underlying causes of high-volume contacts and patterns within the Building-to-Building operation process.

• Partner with People Experience and Technology (PXT), Ethics, Compliance, Legal, and MHLS Operations teams.

⛳️ Requirements

• A minimum of 3 years of experience as an HR Generalist, HR Specialist, or in a contact center role with comparable experience.

• Knowledge of human resources practices.

• Understanding of employee relations.

• Proficient adjudication skills.

• Strong judgment and decision-making abilities.

• Demonstrated empathy.

• Experience in HR administration.

• Proficiency in Microsoft Office.

• Skills in customer service.

• Exceptional attention to detail.

• Strong research capabilities and root-cause analysis skills.

• Ability to independently resolve issues.

• Experience collaborating cross-functionally to address complex problems.

• Experience managing confidential and sensitive employee information.

• Excellent interpersonal and communication capabilities.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).

• Flexible work hours.

• Option to work from home.