HR Shared Services Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Respond to HR Helpline calls, delivering prompt and professional assistance to team members.

• Serve as the first escalation point, assessing appropriate resolution paths.

• Address inquiries in line with established SLAs via phone, case management systems, and the Support Hub.

• Provide solutions and information regarding HR issues such as payroll, background checks, new hire assistance, compensation, leaves of absence, separations, employee concerns, and administrative support.

• Assist with HR Service Center functions, pre-employment processes, hiring, onboarding, and HR administration requirements.

• Ensure excellence in processes, compliance, and efficient delivery of HR administrative programs.

• Build strong relationships with HR Business Partners and other HR functional areas.

• Guide team members on HR Shared Services resources and self-service tools, including Support Hub and Workday.

• Process, enter, and approve transactions in Workday while keeping employee data accurate.

• Document and escalate requests and inquiries as necessary.

• Interpret HR policies and escalate issues to the relevant departments.

• Create and maintain knowledge base articles and HR support resources.

• Assist in transitioning HR administrative processes to the centralized HR Administration team.

• Collaborate with HR, Operations, functional groups, and IT to streamline and transition processes.

• Act as a liaison between HR teams and functional partners.

• Support process controls and reporting to identify potential issues.

• Contribute to HR initiatives, process enhancements, and projects.

• Perform additional duties as assigned.

⛳️ Requirements

• 2–5 years of experience in HR Shared Services or a related Human Resources field.

• An Associate's Degree or equivalent work experience is mandatory.

• A strong orientation towards customer service is essential.

• Practical experience with Human Resources Information Systems (HRIS/HRMS) is required.

• Proficient in Microsoft Excel, Access, Word, and Outlook.

• Excellent written and verbal communication abilities.

• Capability to manage multiple priorities and evaluate urgency.

• Exceptional attention to detail and ability to complete tasks accurately.

• Proven ability to handle confidential and sensitive employee information with discretion.

• Competence in organizing, analyzing, summarizing, and presenting data effectively.

• Ability to work efficiently within a collaborative, team-focused environment.

• Regular availability to work from 11:00 a.m. to 8:00 p.m. Eastern Time.

• Physical ability to bend, squat, crouch, and/or reach, and lift up to 25 pounds or more.

• Proficiency in Spanish is an advantage, but not mandatory.

🏝️ Benefits

• Health, Dental, and Vision plans.

• 401(k) Match.

• Volunteer time off.

• Short-term and long-term disability coverage.

• Accident, Life, and Travel insurance.

• Flexible spending options.

• Tuition Reimbursement Programs.

• Employee Assistance Program (EAP).

• Length of Service Awards.

• Vacation days ranging from 12 to 25 based on years of service.

• 5 sick days.

• 6 holidays.

• 2 half-day holidays.

• 2 floating holidays.

• 1 inclusion day.

• 1 volunteer day.

• Comprehensive on-the-job training for all eligible employees.