Senior HR Compliance, Escalations Specialist – EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as the primary escalation point for intricate HR inquiries from employees and clients across the EMEA region, managing cases from evaluation to compliant resolution.

• Offer expertise on employment compliance, contracts, leave, benefits, payroll inquiries, employee relations, and offboarding processes.

• Assess risk independently and resolve high-priority cases whenever feasible.

• Utilize knowledge of employment practices in Spain, France, and Germany.

• Conduct sensitive conversations with employees and clients via phone or video to alleviate concerns and rebuild trust.

• Collaborate with Payroll, Legal, Compliance, Operations, and local providers to facilitate resolutions.

• Oversee ticket and email case queues, prioritizing urgent matters and adhering to service level agreements.

• Identify recurring challenges and develop standard operating procedures, knowledge base resources, and process enhancements.

• Mentor and support junior members of the support team.

• Ensure clear, audit-ready documentation of all case activities.

⛳️ Requirements

• Over 5 years of progressive experience in HR Operations, Employee Relations, EOR, PEO, HR shared services, or employment compliance within a multi-country EMEA setting.

• Strong practical knowledge of employment compliance and employee lifecycle processes.

• Direct experience in supporting Spain, France, and Germany is highly preferred.

• Proven ability to independently resolve complex escalations related to contracts, leave, payroll, benefits, terminations, employee relations, or compliance.

• Capable of de-escalating sensitive employee or client situations through clear, calm, and empathetic communication.

• Experience in a ticket-based HR support environment, managing case queues, SLAs, quality standards, and competing priorities.

• Ability to evaluate employment risk and provide sound recommendations.

• Strong stakeholder management skills with experience collaborating with Payroll, Legal, Compliance, Operations, Benefits, and external partners.

• Experience enhancing HR processes through root-cause analysis, standard operating procedures, knowledge management, or workflow automation.

• Excellent written and verbal communication skills in English; proficiency in additional European languages is advantageous.

• Familiarity with HRIS and case management tools such as Zendesk, ServiceNow, Jira, Workday, InterCom, or similar platforms.

• Comfortable working independently in a fast-paced, fully remote environment.

🏝️ Benefits

• A competitive salary.

• An asynchronous working environment.

• A "Remote-First" company culture (or Hybrid) based on the job requirements.

• The opportunity to work from abroad for short periods.

• Opportunities for growth within the organization.

• Necessary hardware provided to all new hires.