This is a fully remote position, open to applicants in United States.

📋 Description

• Address intricate Human Resources cases and deliver expert guidance on employee lifecycle transactions, policy interpretation, time and attendance, benefits, and other HR-related inquiries.

• Collaborate with People Partners, Human Resources Business Partners, Talent Acquisition, and Centers of Excellence on case escalations, issue resolution, and comprehensive service delivery.

• Assist people leaders with performance management administration, documentation needs, and HR processes.

• Engage in talent acquisition activities as assigned.

• Record case activities and ensure accurate documentation in Human Resources systems.

• Aid in compliance, auditability, reporting, and knowledge management.

• Recognize opportunities for process enhancements and analyze recurring challenges.

• Contribute to the standardization, simplification, and ongoing improvement initiatives within Human Resources Service Delivery.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.

• Over 3 years of experience in Human Resources operations, shared services, employee relations support, or as a Human Resources generalist or specialist.

• Proven experience in independently managing complex HR cases while adhering to established policies and procedures.

• Proficient in utilizing Human Resources Information Systems (HRIS), case management systems, and associated business applications.

• Skilled in data analysis, trend identification, and supporting process improvement initiatives.

• Experience in supporting multiple sites, business units, or operating companies.

• Background in providing compensation or hiring assistance during recruitment processes.

• Familiarity with working in a shared services or case management environment.