HR Services Administrator II

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage a high volume of HR, benefits, and payroll inquiries from associates via phone, email, and various communication channels.

• Serve as the main point of contact for payroll, associate relations, benefits, workers’ compensation, leaves of absence, talent management, talent acquisition, unemployment, and compensation.

• Utilize multiple HR systems concurrently to oversee HR Services administration tasks.

• Address and resolve issues in a timely manner, typically within 24 business hours or less.

• Provide outstanding customer service to managers, associates, and both internal and external stakeholders.

• Discover and implement strategies to enhance processes and improve efficiency.

⛳️ Requirements

• Outstanding customer service and communication abilities.

• Proficient in multitasking.

• Capable of accurately and efficiently processing high volumes of inquiries.

• Exceptional attention to detail.

• Ability to ensure a high-quality experience while supporting internal and external partners.

• Highly organized self-starter with the ability to prioritize competing demands.

• Skills in process improvement and operational efficiency.

• Bachelor’s degree in Business Administration, or 1-3 years of relevant experience in a business, customer service, HR, or a similar environment.

• Bilingual proficiency in Spanish is advantageous.

• Strong interpersonal skills.

• Proficient in problem-solving and critical thinking.

• Capable of managing challenging situations in a professional and sensitive manner.

• Ability to thrive in a fast-paced, confidential, and time-sensitive setting.

• Excellent organizational skills and follow-through.

• High sense of urgency.

🏝️ Benefits

• An inclusive culture with associate-led Business Resource Groups.

• Flexible paid time off (22 days).

• Holiday Schedule with 7 observed paid holidays.

• Discounts for online and retail purchases.

• Company-matched 401(k) plan.

• Programs for physical and mental health wellness.

• Additional perks and benefits.