Director, Human Resources Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily Human Resources Operations and ensure effective service delivery.

• Provide leadership, coaching, and performance management to Senior HR Generalists and HR Generalists.

• Set operational priorities, service expectations, escalation procedures, and accountability within HR Operations.

• Ensure consistent implementation of HR policies, procedures, and standard operating procedures.

• Enhance service delivery, strengthen controls, streamline processes, and minimize unnecessary administrative tasks.

• Track operational metrics, trends, service demands, and recurring issues for ongoing improvement.

• Lead support throughout the entire employee lifecycle, including workforce planning, recruitment, hiring, onboarding, employment changes, performance management, development, employee relations, and separation.

• Act as the main operational escalation point for intricate employee relations issues.

• Manage investigations, corrective actions, conflict resolutions, performance assessments, and separations.

• Collaborate with institutional HR leaders to identify shared solutions, consistency opportunities, and system-wide HR standards.

• Provide HR leadership for reorganizations, restructures, position adjustments, workforce transitions, and other organizational initiatives.

• Oversee operational administration of compensation programs, including job evaluations, market pricing, salary recommendations, promotional increases, and compensation analysis.

• Collaborate with Benefits leadership on matters related to benefits, retirement, leave, accommodations, and employee relations.

• Align operational trends and organizational needs with workforce development, engagement, leadership development, and talent initiatives.

• Work with HR Systems & Technology on automation, reporting, workflow enhancements, system improvements, and employee self-service.

• Utilize HR data and people analytics to identify trends and guide operational recommendations.

• Foster collaboration, accountability, service excellence, continuous improvement, and shared responsibility across Human Resources.

• Independently address routine and complex HR operational issues and escalate significant risks or major enterprise decisions to the Vice President of Human Resources.

• Report to the Vice President of Human Resources while leading a team consisting of two Senior HR Generalists and one HR Generalist.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field is required.

• At least 8–10 years of progressively responsible experience in Human Resources.

• Minimum of 3–5 years in HR leadership or management roles.

• Substantial experience in employee relations, HR operations, and consultative Human Resources support is essential.

• Proven experience supporting the complete employee lifecycle, including talent acquisition, onboarding, employee relations, performance management, and separation.

• Demonstrated experience in leading and developing HR professionals and collaborating within decentralized or matrixed environments.

• Advanced knowledge of Human Resources operations, employee relations, employment practices, and HR compliance.

• Comprehensive understanding of the full employee lifecycle and consultative HR practices.

• Familiarity with compensation, talent acquisition, performance management, workforce planning, benefits, and leave policies.

• Strong grasp of organizational change and workforce transition processes.

• Proven ability to evaluate complex employee and organizational issues and exercise sound judgment.

• Capability to collaborate and influence across decentralized or matrixed organizations without relying on direct authority.

• Excellent communication, consultation, conflict resolution, and relationship-building skills.

• Strong project management, prioritization, and continuous improvement skills.

• Experience with Workday and other HR technology for data-driven decision-making.

• Willingness to travel up to 20% of the time.

• Ability to effectively execute responsibilities in a remote work setting and maintain availability during designated business hours.

• Master's degree in Human Resources, Business Administration, Organizational Development, or a related field is preferred.

• Experience in supporting organizational restructuring, workforce planning, and complex employment issues is strongly preferred.

• Experience working within a multi-location, multi-state, higher education, system-based, or similarly complex organization is preferred.

🏝️ Benefits

• Competitive compensation and benefits package.

• Generous paid time-off policy.

• Coverage for medical and dental insurance.

• Life and disability insurance provisions.

• Retirement plan with employer contributions.

• Multiple flexible spending accounts available.

• Tuition reimbursement opportunities.

• Remote work environment flexibility.

• Opportunity to work for a leader in the education sector.