HR Service Center Analyst

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Ensure the integrity of HR system data through audits, user training and support, and rectifying data errors.

• Conduct audits on benefits, perform root cause analysis, and analyze corrective actions.

• Develop and maintain documentation for processes, audits, and reports.

• Analyze HR data trends, identify issues and solutions, anticipate potential consequences, and suggest improvements to HR Operations processes.

• Generate reports and analyses to inform stakeholders and assist in HR and management decision-making.

• Provide technical assistance to vendors and department leaders regarding system issues, updates, and application enhancements.

• Address break/fix issues and collaborate with the Process Innovation team on system and business-process improvements.

• Oversee internal and external key controls and monitor data transmission to third-party administrators and record keepers.

• Engage in User Acceptance Testing for Workday, ServiceNow, and other HR systems.

• Compile and submit compliance reports at the federal, state, and local levels, including EEO, VETS 4212, AAP, Form 5500, non-discrimination testing, cafeteria plan documents, and ERISA plan audits.

• Lead and contribute to cross-functional HR projects.

• Communicate project objectives, timelines, and significant changes, as well as conduct related training.

⛳️ Requirements

• A Bachelor’s degree in human resource management or a related field is preferred.

• A minimum of 5 years’ experience in Human Resources, including compliance experience.

• Familiarity with benefit-related laws and regulations, including but not limited to COBRA, HIPAA, and PPACA.

• In-depth knowledge of FMLA, EEO laws, ADA, and other employment-related laws and regulations.

• Proficiency in the Workday HCM Suite, including business processes, security roles, and reporting functionalities.

• Advanced operational understanding of HR databases, record-keeping systems, and related technologies.

• Strong skills in vendor relationship management.

• Proficiency in MS Office Suite with advanced capabilities in Microsoft Excel.

• Exceptional analytical and problem-solving abilities.

• At least 1 year of experience in process improvement or a related field is required.

• Experience in leading and managing projects, coordinating with teams and stakeholders, and adhering to deadlines.

• Proven ability to manage multiple high-level concurrent tasks and escalate issues for resolution.

• Ability to work collaboratively with various departments.

• Capability to adapt to evolving environments and embrace new methods.

• Keen attention to detail for accurate data analysis and process mapping.

• Must maintain discretion and confidentiality.

🏝️ Benefits

• Health Insurance Benefits - Medical, Dental, Vision.

• Flexible Spending Accounts for Health and Dependent Care, as well as Health Reimbursement Accounts.

• Well-being programs, including company-wide events and a wellness incentive program.

• Paid Time Off.

• Financial Wellness – Industry-leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock Purchase Program, and Health Savings Accounts, along with Life and Accident insurance.

• Family-Friendly Employee events.

• Employee Assistance Program services – mental health support and other concierge-type services.

• Compensation and bonus incentive programs.