HR Project Delivery Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership and manage the complete end-to-end onboarding programs for enterprise clients across multiple countries as part of the EOR initiative.

• Oversee timelines, risk management, and critical path milestones from the HR Operations perspective.

• Act as the main operational partner for enterprise Customer Points of Contact (POCs) during the implementation phase.

• Collaborate with regional HR Operations teams, Customer Success, and Sales to ensure resource alignment and improve execution processes.

• Navigate through international labor regulations, visa and immigration requirements, benefits administration, and localized employment agreements.

• Convert in-country operational complexities into clear action plans for customers while ensuring adherence to regulatory standards.

• Identify and address operational hurdles, regulatory risks, and payroll setup delays across various jurisdictions.

• Work alongside Customer Success Managers to align operational delivery with strategic growth of accounts.

• Enhance client activation and platform usage through a premium onboarding experience.

• Address and resolve intricate operational escalations.

• Document and enhance implementation playbooks, scalable workflows, and delivery standards for enterprises.

• Collaborate with Product and Engineering teams to incorporate enterprise client needs into the platform development roadmap.

• Improve time-to-activation, customer satisfaction, implementation precision, and readiness for account retention.

⛳️ Requirements

• Minimum of 4 years of experience in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery.

• Preferably possess experience within the EOR, Payroll, Global HR Technology, or SaaS sectors.

• Direct experience with global employment processes, including Employer of Record, global payroll, fundamental employment laws, or HR operations.

• Demonstrated success in managing projects with multiple stakeholders across various countries using established frameworks such as PMP, Agile, or comparable methodologies.

• Outstanding communication and consultative leadership abilities.

• Proficient in leading discussions with VP or C-suite stakeholders from Fortune 500 or rapidly growing enterprise companies.

• Capable of simplifying complex regulatory and operational situations into straightforward, actionable steps for clients.

• Preferred: experience managing complicated, high-volume employee transitions, TUPE, M&A changes, or large-scale migrations.

• Preferred: international experience across EMEA, LATAM, or APAC regions.

🏝️ Benefits

• Generous paid parental leave.

• Flexible time off policy.

• Spending accounts for various needs.

• Comprehensive medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Opportunity for a sabbatical after 5 years of service.

• Annual bonus for non-sales positions, contingent on individual and company performance.

• Flexible work arrangements through remote-first teams.