HR People Services Specialist II

This is a fully remote position, open to applicants in California.

📋 Description

• Address intricate HR inquiries from employees using case management, telephony, chat, and appointment scheduling.

• Ensure prompt and high-quality service delivery while adhering to performance and quality Service Level Agreements (SLAs).

• Propel the completion of complex, time-sensitive tasks to meet established deadlines.

• Offer policy guidance and advanced support on HR process navigation for employees.

• Act as a subject matter expert and collaborate with COEs and stakeholders on knowledge transfer and process optimization initiatives.

• Mentor and support team members.

• Develop and maintain training materials and conduct training sessions.

• Assist with the onboarding process for new members of the People Services team.

• Ensure compliance with global policies and labor laws, as well as documentation standards, process, and data audits.

• Identify and resolve trends or inefficiencies while contributing to service improvement projects.

• Support global HR initiatives.

• Provide additional HR assistance as required.

⛳️ Requirements

• A minimum of 2 years of experience in Human Resources or a related field, along with at least a 2-year degree in Human Resources or a relevant discipline, OR 3 or more years of experience in Human Resources or a related field with a High School Diploma or equivalent.

• At least 1 year of experience utilizing HR systems and tools, including Workday and ServiceNow.

• A minimum of 1 year of practical experience in a telephony or case management role, showcasing familiarity with high-volume customer interactions or case management.

• Proficient command of the English language, both written and spoken.

• Advanced skills in issue resolution, problem-solving, and decision-making.

• Basic knowledge and understanding of AI tools.

• Strong attention to detail, ability to handle multiple priorities, and a commitment to maintaining confidentiality.

• Excellent analytical skills.

• Outstanding communication capabilities.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k).

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.