HR Operations Supervisor – Benefits

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operations, development, support, and guidance for the Managed Benefits Team.

• Actively and consistently promote effective communication with employees and clients.

• Design and conduct proactive training sessions tailored to employee needs and client opportunities.

• Lead and facilitate collaboration, both internally and externally, to ensure client success.

• Manage all aspects of the internal recruiting and onboarding procedures for new members of the Managed Benefits Team.

• Assist team members in developing Standard Operating Procedures (SOPs) related to managed benefits services and support.

• Collaborate with leadership to enhance service quality, allocate resources, and engage in strategic planning.

• Take ownership of escalations, develop action plans, and provide necessary support to both team and clients.

• Execute regular supervisory functions, including employee performance management, recognition and rewards, tracking time and attendance, managing payroll approvals, and overseeing internal onboarding and offboarding.

• Perform additional duties as assigned.

⛳️ Requirements

• Experience in employee mentorship, coaching, and development.

• Strong knowledge of operational and benefits-related best practices.

• Exceptional written and verbal communication skills.

• Ability to learn and navigate various relevant systems and platforms effectively.

• Skillfully organize, manage, and monitor multiple detailed tasks and assignments with frequently shifting priorities and deadlines in a dynamic work environment.

• Capable of delivering clear and impactful presentations.

• Ability to manage sensitive and confidential information appropriately.

• Proficient in the Zoom platform, Microsoft Office Suite, or related software.

• Bachelor’s degree and/or a minimum of three (3) years of relevant experience preferred.

• At least two (2) years of supervisory experience in a fast-paced environment preferred.

• A minimum of two (2) years of experience in related benefits and/or HCM preferred.

• Familiarity with online project boards preferred (e.g., Smartsheet).

• Preferred certifications include SHRM, PHR, or CEBS.

• Proven ability to identify opportunities for process improvement.

• Capable of prolonged periods of sitting at a desk and using a computer.

• Ability to lift up to 15 pounds occasionally.

• Must be able to participate in video conferences and meetings.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Professional development opportunities.

• Flexible work arrangements.

• Competitive salary and performance-based incentives.