HR Operations Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee the lifecycle processes for employees and contractors, which includes onboarding, contractual modifications, transfers, and offboarding.

• Address everyday inquiries from employees, contractors, and EOR workers.

• Compile, gather, and uphold HR documentation and employee records.

• Monitor HR requests to ensure actions are executed accurately and promptly.

• Collaborate with employees, managers, Finance, Legal, and external vendors across various countries.

• Facilitate the consistent application of HR policies and operational procedures.

• Prepare and verify monthly payroll inputs, including new hires, departures, compensation adjustments, absences, and other employee updates.

• Work alongside payroll, benefits, and EOR providers in multiple countries.

• Assist with benefits administration and processes related to compensation.

• Investigate and assist in resolving inquiries about payroll and benefits.

• Keep clear supporting documentation and maintain appropriate approval records.

• Manage employee data and operational tasks within BambooHR, Jira Service Management, and other HR platforms.

• Ensure accurate and comprehensive HR data across systems.

• Monitor incoming Jira requests and ensure prompt follow-up and resolution.

• Create regular and ad hoc HR reports, trackers, and analyses of people data.

• Review data and documentation to identify inconsistencies, missing information, or necessary actions.

• Ensure compliance with internal HR policies and relevant local regulations.

• Maintain organized and audit-ready employee documentation.

• Engage in global HR initiatives and the rollout of new processes or tools.

• Identify chances to streamline workflows, enhance data quality, and increase efficiency in HR operations.

⛳️ Requirements

• Previous hands-on experience in HR Operations, People Operations, HR Administration, or a comparable operational HR role.

• Experience in supporting employee lifecycle processes from onboarding to offboarding.

• Strong document-management abilities and exceptional attention to detail.

• Confidence in working with HR systems, ticketing tools, reports, and employee data.

• Familiarity with BambooHR, Jira Service Management, or similar systems.

• Experience in preparing payroll inputs and coordinating with payroll, benefits, contractor, or EOR providers.

• Strong follow-through and a proactive approach to investigating and resolving inquiries.

• Ability to prioritize multiple operational tasks in a fast-paced international environment.

• Clear and professional communication skills.

• Fluency in English.

• Proficiency in Russian is a significant advantage.

• Availability to work under a temporary B2B arrangement based in Serbia.

🏝️ Benefits

• Remote-first work within a collaborative global HR team.

• Onboarding benefits.

• Referral program bonuses.

• Engagement programs and incentives.

• Hands-on responsibilities in a truly international HR setting.

• Exposure to diverse employment models, including employees, contractors, and EOR arrangements.

• Close collaboration with colleagues and vendors across more than 40 locations.