HR Operations Manager – APAC

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Define the HR framework for each new entity from the initiation phase.

• Provide Infrastructure and Legal teams with necessary HR insights for licensing purposes.

• Identify risks within the operating model and strategize HR developments in line with go-live timelines.

• Complete employer registrations with Payroll, covering social security, tax, pension, health, and work injury insurance.

• Develop local-language contract templates in collaboration with the Legal department.

• Submit work regulations, handbooks, and required policies.

• Coordinate benefits, insurance, and occupational health providers.

• Lead assessments for go-live readiness.

• Review initial onboarding processes and the first payroll entries meticulously.

• Manage HR compliance for active entities, which includes compliance calendars, filings, audits, and updates on legal changes.

• Oversee daily HR operations for the Philippines, Australia, and New Zealand cluster, with Singapore serving as a backup.

• Draft and uphold process documentation and external articles in partnership with the Knowledge team.

• Collaborate with Operations, Infrastructure, Legal, Payroll, Customer Success, and local service providers.

⛳️ Requirements

• Over 5 years of experience in HR operations or HR compliance across multiple countries.

• Familiarity with establishing a Philippine employer, including SSS, PhilHealth, Pag-IBIG, and DO 174.

• Knowledge of Australian awards, superannuation (including Payday Super), state workers' compensation, the NZ Holidays Act, and Singapore CPF and work passes.

• Proven track record of transitioning employees between employers, encompassing seniority, leave, and severance costs.

• Capability to convert legal opinions into actionable processes and discern when to escalate issues.

• Experience overseeing payroll, benefits, and immigration vendors.

• Ability to manage projects across three countries simultaneously with a comprehensive plan.

• Proficient in crafting clear, practical process guides.

• Fluency in English (C1 level).

• Background in EOR or staffing industries, with experience in labor leasing or dispatch licenses considered advantageous.

• Knowledge of payroll processes, including gross to net calculations and statutory filings, along with practical experience in work permits and visas is a plus.

• Familiarity with Jira, Confluence, an HRIS, and no-code automation tools is beneficial.

• Experience working remotely across different time zones is advantageous.

• HR experience in Indonesia, Vietnam, or Thailand is a plus.

🏝️ Benefits

• WorkFlex program enabling work from anywhere, at any time.

• Dedicated Well-Being Day.

• Subsidized gym memberships.

• Training & Development Allowance.

• Annual team meetups.

• Commitment to equal opportunity employment.

• Recruitment accommodations provided upon request.