HR Operations Lead – People Infrastructure

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee HR Operations for North America throughout the employee lifecycle, while collaborating on specific global processes and initiatives.

• Drive operational excellence in managing employee transitions, leave policies, separations, compliance, documentation, and employee support.

• Take ownership of and enhance core HR systems, workflows, and operational infrastructure with an emphasis on scalability, usability, control, and reliability.

• Convert policy into straightforward, actionable processes and establish sustainable operating practices, documentation, and governance.

• Enhance workflows for contractors, consultants, advisors, and other non-employee groups.

• Lead and mentor junior HR Operations team members, fostering clarity, accountability, and improved performance within the team.

• Collaborate closely with the People Team, Talent Acquisition, Finance, Legal, IT, Security, and other stakeholders to optimize business processes.

• Identify points of friction, minimize manual tasks, and implement practical applications of AI, automation, and agentic workflows to enhance quality, speed, and scalability.

• Assist the function in evolving for the future by developing infrastructure capable of supporting a more complex organization over time, including phases of rapid growth, change, or integration.

• Take the lead on select sensitive employee relations issues including investigations, policy reviews, and decision-making processes.

• Propel strategic projects and initiatives to enhance our readiness for the future (e.g., planning for technological changes, new global time-off policies).

⛳️ Requirements

• Extensive experience in HR Operations, People Operations, or HR systems-focused roles, with responsibility for regional or multi-jurisdictional operations.

• A minimum of 9+ years of progressive experience in HR systems, operational infrastructure, employee lifecycle management, policy execution, and service delivery.

• Previous experience in people management, including significant experience in coaching and developing junior team members.

• Strong systems orientation and familiarity with HRIS platforms, workflow tools, reporting, and process design.

• Experience in supporting company growth and change, with a strong preference for exposure to M&A, integration, or organizational transition work.

• Ability to envision beyond the present moment and design for the company's future direction, not just its current state.

• Exceptional communication skills with the capability to transform ambiguity into clear actionable steps.

• Experience in an AI-driven, high-growth, or highly innovative environment, with credible suggestions for how AI and agentic approaches can enhance HR Operations.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for employees and their dependents, with generous employer premium contributions.

• Retirement savings plan with company matching.

• Paid parental leave.

• Inclusive family-building benefits.

• Fully remote work environment.

• Flexible paid time off policy.

• Company-wide seasonal breaks.

• Support for flexible work arrangements that promote sustainable performance.

• Opportunities for ongoing learning and growth through on-the-job development, cross-functional collaboration, and access to internal learning and development programs.