HR Operations, Global Employment Support Specialist – EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Deliver client-facing HR Operations and Global Employment assistance throughout the employment lifecycle.

• Oversee and resolve intricate client and employee issues via the ticketing platform.

• Address inquiries pertaining to contracts, amendments, payroll, payslips, taxes, leave, benefits, compliance, and offboarding.

• Examine issues, pinpoint root causes, and offer precise solutions.

• Collaborate with Payroll, Finance, Legal, Onboarding, Offboarding, and various internal teams.

• Clearly communicate progress, timelines, and results to clients and employees.

• Escalate complex or high-risk cases with comprehensive context and accountability.

• Apply country-specific employment regulations across EMEA and maintain accurate case records.

• Contribute to the knowledge base, self-service resources, and enhancements in processes.

• Handle multiple cases while adhering to SLAs and ensuring a superior customer experience.

• Utilize client feedback and support trends to refine processes and service delivery.

⛳️ Requirements

• A minimum of 3 years of experience in HR Operations, Employee Lifecycle, EOR, PEO, HRTech, or global employment support.

• Proven experience assisting employees or clients through a ticketing system such as Zendesk, Freshdesk, Intercom, Salesforce, or ServiceNow.

• Practical knowledge of employment lifecycle processes, including contracts, payroll support, leave, benefits, compliance, and offboarding.

• Experience aiding multiple EMEA countries and navigating specific employment regulations.

• Excellent written and verbal English communication skills.

• Capability to investigate complex cases, coordinate with cross-functional stakeholders, and maintain ownership until resolution.

• Proficient in managing a high-volume queue, prioritizing urgent cases, and working against SLAs.

• Highly organized and detail-oriented; comfortable working independently in a remote, fast-paced setting.

• Experience in creating documentation, knowledge-base articles, or process improvements is an advantage.

🏝️ Benefits

• A competitive salary.

• An asynchronous working environment.

• A "Remote-First" company atmosphere (or Hybrid) - depending on the job's nature.

• The opportunity to work from abroad for a limited time.

• Opportunities for growth within the company.

• Essential hardware provided to all new hires.