HR LOA Case Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Initiate and respond to inquiries regarding leave and disability events, as well as benefits and options available to employees.

• Act as a primary contact for designated employees and manage a caseload of 150–200 employee cases.

• Review medical documentation and adjudicate leaves in accordance with leave plans, federal and state legislation, and benefit programs.

• Utilize duration guidelines, best-practice tools, and company resources to manage leave events effectively.

• Evaluate and modify case management plans to meet evolving employee needs.

• Handle sensitive situations and troubleshoot issues to eliminate barriers before, during, or after leave.

• Communicate issues affecting employees and provide regular verbal and written updates to employees and stakeholders.

• Facilitate seamless return-to-work and ramp-back plans.

• Educate managers and business partners about employee concerns and requirements.

• Ensure adherence to standard procedures, regulations, and company policies.

• Maintain precise and timely records and documentation within the system.

• Collaborate and coordinate with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments or systems.

⛳️ Requirements

• A minimum of 1 year of experience as a case manager utilizing case management systems, assessing cases for eligibility, determining suitable benefits, and developing/executing a case management plan. 6+ years of experience may substitute for a Bachelor’s degree.

• At least 2 years of experience in Human Resources or customer service within a leave and/or disability context can replace 1 year as a case manager.

• Proficiency in MS Word, Excel, Access, Outlook, and PowerPoint.

• Strong customer service orientation with a commitment to high standards and a mindset focused on improvement.

• Capability to be adaptable and flexible in response to changes and new responsibilities.

• Exceptional verbal and written communication abilities.

• Outstanding organizational and time management skills.

• Strong technical skills and computer aptitude, including the ability to learn new systems and navigate multiple systems/windows simultaneously.

• Ability to prioritize, manage, and complete tasks/projects under tight deadlines.

• Knowledge of federal or state Leave and Disability regulations, particularly ADA/ADAAA and FMLA.

• Experience handling confidential information.

• Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA.

• Experience advising employees or managers regarding leave of absence, disability plans, accommodations, human resources, benefits, or employee-related matters.

🏝️ Benefits

• Medical, dental & vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability coverage

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation, or Sick Leave)