HR Case Manager – Corporate Accommodations

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Act as the primary escalation point within operations leadership for issues related to accommodations.

• Oversee intricate, sensitive accommodation cases involving executives, non-executives, and HR-for-HR matters.

• Collaborate with HR, leadership, legal stakeholders, leave case managers, disability vendors, and accommodation specialists.

• Assist with new hire onboarding through nesting plans, audits, and coaching.

• Evaluate quality audits and report on regional trends and opportunities for improvement.

• Manage adjustments to workflows, out-of-office procedures, and work assignments.

• Analyze case volume, case types, approvals, and regional trends to inform training and process decisions.

• Suggest training initiatives, provide feedback from surveys, share best practices, and facilitate or support group training.

• Oversee return-to-work activities in collaboration with leave case managers and disability vendors.

• Offer consultation, coaching, information, referrals, and support regarding accommodation issues.

• Manage escalated communications concerning disabilities, leaves of absence, short-term disability, long-term disability, and workers' compensation.

• Coordinate escalated matters with management of disability and leave services, as well as legal partners.

• Assist in identifying essential and marginal job functions and conduct job site analyses.

• Aid employees in understanding work restrictions, functional limitations, and their legal rights and responsibilities.

• Ensure confidentiality and protect sensitive information.

• Stay informed about legislation and issues impacting disability access and accommodations.

• Maintain precise case records in case management systems and designated databases.

• Provide professional opinions and documentation for grievances, arbitration, depositions, and other proceedings.

• Comply with SLAs and quality standards while handling high-volume complex cases.

⛳️ Requirements

• Bachelor's degree required.

• Minimum of 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a related field.

• Solid understanding of federal and state leave and disability regulations, including ADA/ADAAA and FMLA.

• Experience managing cases from start to finish within a case management system.

• Proven ability to convey complex information clearly to employees, managers, and HR partners, both verbally and in writing.

• Prior experience with accommodations is necessary for consideration.

• Must reside in Atlanta, Georgia, USA.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contribution options.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).