HR Business Partner – Field Operations

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Act as the main HR partner for dental practices within a designated division.

• Cultivate strong working relationships with senior leadership, directors, practice managers, doctors, and other operational leaders within the division.

• Offer guidance and coaching on employee relations issues, such as performance challenges, attendance, conduct, workplace conflicts, communication problems, policy implementation, and corrective actions.

• Carry out and assist in fair, thorough, and timely workplace investigations; record findings, evaluate risks, and suggest resolutions.

• Counsel leaders on performance management, disciplinary actions, involuntary separations, job abandonment, and other employment-related decisions.

• Interpret and apply company policies, employment practices, and relevant employment laws.

• Identify and escalate issues that pose significant legal, financial, employee, or reputational risks.

• Collaborate with practice and division leadership to address employee concerns, enhance team dynamics, and resolve operational challenges.

• Mentor leaders on effective communication, documentation, conflict resolution, accountability, and proactive employee management.

• Assist with leave, accommodation, wage and hour, workers' compensation, and compliance matters.

• Track employee relations activities and workforce trends; pinpoint recurring issues and propose data-driven solutions.

• Consistently execute company programs and initiatives across practices alongside HR colleagues and operational partners.

• Promote engagement and retention by aiding leaders in understanding employee feedback and developing action plans.

• Engage in talent reviews, succession planning discussions, workforce planning, organizational changes, and leadership development activities.

• Aid leaders in managing and communicating operational, organizational, and workforce modifications.

• Keep accurate, timely, and confidential documentation in designated systems.

• Address inquiries and requests with sound judgment, professionalism, and a service-oriented mindset.

• Lead HR projects or initiatives as assigned.

⛳️ Requirements

• A Bachelor's degree in human resources, business administration, or a related field, or a relevant combination of education and experience.

• A minimum of three years of progressive human resources experience, including significant employee relations and manager consultation work.

• Experience in supporting investigations, performance management, corrective actions, policy interpretation, and employment-related risk assessments.

• Strong working knowledge of employee relations practices and applicable federal and state employment laws.

• Demonstrated ability to investigate sensitive workplace issues, evaluate facts impartially, and provide practical, risk-aware recommendations.

• Capability to establish credibility and trust with leaders and employees across multiple locations.

• Excellent consultation, coaching, conflict resolution, problem-solving, and decision-making abilities.

• Ability to balance employee advocacy, business needs, policy consistency, and legal compliance.

• Exceptional written and verbal communication skills, including the capacity to manage difficult or emotionally charged discussions.

• Strong judgment and discretion regarding confidential and sensitive information.

• Highly organized, capable of managing multiple priorities, urgent matters, and a geographically dispersed client group in a fast-paced setting.

• Familiarity with utilizing HR data and trends to identify opportunities and influence leader actions.

• Collaborative, adaptable, and team-oriented, with a proactive approach and commitment to follow-through.

• Willingness to travel to practices within the assigned division as business needs arise.

🏝️ Benefits

• Opportunity to travel to practices within the assigned division as business needs arise.

• Equal opportunity employer.